{"id":3822719,"url":"https://alion.io/job/viavi-solutions-ingenieur-technique-support-client-hf","title":"Ingénieur Technique Support Client (H/F)","company":{"id":58886,"name":"VIAVI 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pour:\nLes processus et procédures d'installation.\nInventaires et descriptions des bases installées.\nSpécifications techniques pour le déploiement.\nIdentifier les problèmes de déploiement, tant logiciels que matériels, et fournir une solution adéquate dans les plus brefs délais.\nSatisfaction et fidélisation des clients.\nQualité du diagnostic et des solutions apportées.\nTraçabilité et reporting des incidents.\nPre-Requisites / Skills / Experience Requirements:\nCompétences techniques:\nSolides connaissances en informatique / systèmes / réseaux / logiciels (selon contexte).\nMaîtrise des environnements Windows et/ou Linux.\nConnaissance du déploiement sur les environnements virtualisés et conteneurisés.\nUtilisation d'outils de supervision des performances et de dépannage des réseaux de télécommunications (analyse des protocoles et des flux d'appels, etc.)\nConnaissance des outils de ticketing (Zendesk, Jira Service Management, ServiceNow, etc.).\nCompréhension des architectures 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