{"id":1956088,"url":"https://alion.io/job/viavi-solutions-technical-engineer-fiber-optical","title":"Technical Engineer (Fiber Optical)","company":{"id":58886,"name":"VIAVI Solutions","domain":"viavisolutions.com","url":"https://alion.io/company/viavi-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T12:58:08Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T02:46:33Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Summary:\nProvides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.Duties & Responsibilities:\nAbout Viavi Solutions\nVIAVI (NASDAQ: VIAV) provides end-to-end visibility across physical, virtual, and hybrid networks through innovative software and hardware platforms. Our solutions deliver actionable insights that help customers optimize service performance, accelerate adoption of next-generation technologies, and improve profitability.\nIn addition, VIAVI is a global leader in anti-counterfeiting technologies and high-value optical components serving both government and commercial markets.\nAt VIAVI, we are the people behind the products that keep the world connected-at home, at work, and everywhere in between. We are passionate about customer success and welcome individuals who challenge the status quo, collaborate effectively, and strive to deliver meaningful results.\nLearn more at www.viavisolutions.com and follow us on LinkedIn, Twitter, YouTube, and Facebook.\nPosition Summary\nAs a Technical Support Engineer within VIAVI’s Fiber Optic Lab Services team, you will play a critical role in delivering high-quality technical support and services to a global customer base. This position provides a unique opportunity to work with advanced fiber optic test platforms while contributing to the growth and evolution of VIAVI’s services business.\nThis role combines hands-on technical work with customer engagement, including support, calibration, installation, and training activities. You will develop deep product and service expertise while directly impacting customer satisfaction and business success.\nWe are seeking a motivated individual with hands-on fiber optic experience who is either currently in, or looking to transition into, a customer-facing role. The ideal candidate brings strong technical aptitude, organizational skills, and a passion for solving complex customer challenges in diverse environments.\nJob Description\nIn this role, you will leverage your technical expertise in fiber optics to support customers across a range of applications. You will gain in-depth knowledge of VIAVI products and services while working closely with cross-functional teams to resolve issues and improve the overall customer experience.\nSuccess in this role requires strong troubleshooting capability, effective communication, and the ability to manage multiple priorities in a dynamic environment.\nKey Duties & Responsibilities\nDeliver on-site and remote services, including installations, field calibrations, and customer training\nProvide technical support via phone, email, and web-based tools to diagnose and resolve customer issues\nManage service cases in Microsoft Dynamics, ensuring timely resolution and accurate documentation\nCollaborate with Sales, R&D, Product Line Management, and Services teams to address customer needs\nDevelop and maintain knowledge base articles, technical documentation, and training materials\nParticipate in planning and execution of field service activities from initiation through customer sign-off\nAct as a customer advocate by communicating feedback and requirements to internal stakeholders\nProactively contributes to product and service improvements through cross-functional collaboration\nMaintain strong organizational discipline in managing tasks, schedules, and customer commitments\nDue to the location of key customers and the hands-on nature of the role, this position is primarily customer site/home-based with involvement in lab and field service activities as required.\nAbility to travel, typically 25-50%.\nThis position will be based in GOA, India.\nPre-Requisites / Skills / Experience Requirements:","description_format":"text","description_chars":4261,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Manufacturing","Homeland Security","Optics & Photonic Components"],"lifecycle":[{"event":"open","at":"2026-10-06T12:58:08Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.616,"p_room":1,"age_days":6,"expected_fill_days":31,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/viavi-solutions-technical-engineer-fiber-optical","json_url":"https://alion.io/job/viavi-solutions-technical-engineer-fiber-optical.json","meta":{"generated_at":"2026-10-13T17:27:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58886},"rest":"https://alion.io/mcp/rest/get_company?id=58886"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fviavi-solutions-technical-engineer-fiber-optical"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fviavi-solutions-technical-engineer-fiber-optical"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fviavi-solutions-technical-engineer-fiber-optical"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/viavi-solutions-technical-engineer-fiber-optical\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fviavi-solutions-technical-engineer-fiber-optical"}]}