{"id":3156097,"url":"https://alion.io/job/vibram-e-commerce-customer-service-representative","title":"E-Commerce Customer Service Representative","company":{"id":1833037,"name":"Vibram","domain":"vibram.com","url":"https://alion.io/company/vibram-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T12:27:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T19:48:28Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nVibram FiveFingers is redefining how people connect with movement and the world beneath their feet. Rooted in Vibram's legacy of innovation in technical rubber and performance footwear, FiveFingers was built on the belief that feet are designed to feel, move, and interact naturally with the ground. The brand inspires a growing natural approach to movement across running, training, outdoor adventure, wellness, and everyday life.\nWe are looking for a E-Commerce Customer Service Representative to perform a variety of customer service duties including communicating to customers via Live Chat, answering customer phone calls; responding to customer emails. This job is expected to provide premium customer service to our customers. Support both the sales and marketing departments with all activities.\nSuccessful candidates will have a commitment to customer satisfaction and an ability to make quick and accurate decisions. Duties require effective verbal and written communications skills; visual attention to written detail along with analysis of computer data; manual coordination in operation of keyboard equipment.\nThis role is hybrid with monthly in-person Boston Office attendance.\nResponsibilities\nProvide premium customer service and support to our consumers via phone, live chat and email.\nAnswer inbound phone calls during the entire customer service available times\nAssist marketing with communication and feedback.\nAssist and support sales ops initiatives and projects.\nEducate customers on the Vibram brand, related products, and features - be the brand ambassador.\nManage and answer inquiries relating to order process including order entry, shipping, inventory, and order status.\nAnalyze reports and anticipate customer needs.\nExecute all directives in support of the business as requested and within timeframe specified.\nRegular and reliable attendance is a requirement of the job.\nPerform other similar duties requested or as assigned by supervisor.\nRequirements\nHigh school diploma required.\nBachelor’s degree preferred\nIntermediate to advanced proficiency in Microsoft Office\nStrong organizational skills\nStrong Communication Skills\nAbility to work in a team environment\nPrior experience within the outdoor/athletic industry preferred\nVibram is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.\nSalary Description\n$22 - 25 /Hour","description_format":"text","description_chars":2560,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Footwear"],"lifecycle":[{"event":"open","at":"2026-10-23T14:33:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":97500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:2","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/vibram-e-commerce-customer-service-representative","json_url":"https://alion.io/job/vibram-e-commerce-customer-service-representative.json","meta":{"generated_at":"2026-10-27T03:04:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2506,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1833037},"rest":"https://alion.io/mcp/rest/get_company?id=1833037"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvibram-e-commerce-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvibram-e-commerce-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvibram-e-commerce-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vibram-e-commerce-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvibram-e-commerce-customer-service-representative"}]}