{"id":1642823,"url":"https://alion.io/job/vic-ai-technical-outcomes-manager","title":"Technical Outcomes Manager","company":{"id":4308,"name":"Vic.ai","domain":"vic.ai","url":"https://alion.io/company/vic-ai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":122},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Cursor","optional":true},{"name":"Looker","optional":true},{"name":"Metabase","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"Power BI","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-30T21:23:53Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-04T23:53:13Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Technical Outcomes Manager\nRemote (US - East Coast ONLY) | Full-Time\nWho We Are\nAt Vic.ai, we're transforming finance through AI. Our autonomous accounting platform helps organizations automate accounts payable, eliminate manual work, and give finance teams the insights they need to make better decisions. We believe AI should empower people-not replace them-and we're building a team that shares our passion for innovation, curiosity, and customer success.\nAs a fast-growing AI company, we move quickly, embrace change, and continuously look for better ways to solve complex problems. If you're energized by technology, enjoy working directly with customers, and love turning data into actionable insights, we'd love to meet you.\nAbout the Role\nWe're looking for a Technical Outcomes Manager to become a trusted advisor to our customers throughout their journey with Vic.ai. In this role, you'll combine analytical thinking, technical aptitude, and consultative problem-solving to help customers maximize the value of our platform.\nYou'll analyze customer data, identify opportunities for optimization, guide operational improvements, manage platform configurations, and support technical changes such as integrations and AIPass configuration. You'll work cross-functionally with Product, Engineering, Customer Success, and Implementations to ensure customers achieve meaningful business outcomes.\nThis role is ideal for someone who enjoys solving complex problems, learning new technologies, and partnering closely with customers to drive measurable impact.\nWhat You'll Do\nOwn the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact and trusted advisor throughout their Vic.ai journey.\n\nAnalyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations.\n\nTranslate technical findings into clear business insights for both technical and non-technical audiences.\n\nBecome a subject matter expert on the Vic.ai platform and customer workflows.\n\nConfigure and optimize customer environments, including managing configuration updates and integration changes within AIPass.\n\nPartner with customers to improve business processes and maximize platform adoption.\n\nTroubleshoot complex customer issues, coordinating with Product and Engineering as needed.\n\nUse AI-powered tools and analytics platforms to improve efficiency and enhance customer outcomes.\n\nDevelop best practices, documentation, and repeatable processes that improve the customer experience.\n\nCollaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements.\n\nStay current on emerging AI technologies and identify opportunities to leverage them internally and with customers.\n\nWhat We're Looking For\nRequired Qualifications\n3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role.\n\nStrong data literacy with the ability to analyze complex datasets, understand relationships between data sources, uncover trends and opportunities, and translate technical findings into business recommendations that improve customer outcomes.\n\nExperience working with SaaS products and enterprise customers.\n\nExcellent communication skills with the ability to explain technical concepts in a business-friendly way.\n\nExperience managing multiple customer priorities in a fast-paced environment.\n\nStrong project management and organizational skills.\n\nPreferred Qualifications\nExperience with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms.\n\nComfortable working with CSV data, APIs, integrations, and software configuration.\n\nFamiliarity with SQL.\n\nExperience using modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies to improve productivity and problem-solving.\n\nPrevious experience in consulting, business transformation, or operational advisory roles.\n\nExperience working with finance, accounting, or ERP systems is a plus.\n\nWhat Makes You Successful\nYou're naturally curious and enjoy digging into data until you understand the \"why.\"\n\nYou embrace new technology and enjoy learning emerging AI tools.\n\nYou think like a consultant, not just a support resource.\n\nYou balance technical depth with exceptional customer communication.\n\nYou proactively identify opportunities to improve customer outcomes.\n\nYou thrive in ambiguity and enjoy solving challenging problems.\n\nYou're collaborative, resourceful, and comfortable working across multiple teams.\n\nWhy You'll Love Working atVic.ai\nHelp shape the future of AI in enterprise software.\n\nWork alongside talented, collaborative teammates who are passionate about innovation.\n\nInfluence how customers adopt AI and transform their finance operations.\n\nCompetitive compensation, equity, and comprehensive benefits.\n\nFlexible remote-first culture with opportunities to collaborate across teams.\n\nA company that values curiosity, ownership, continuous learning, and putting customers first.\n\nIf you're excited about combining technology, analytics, AI, and customer consulting to help organizations work smarter, we'd love to hear from you.","description_format":"text","description_chars":5305,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial AI","Document AI","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-01T22:36:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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