{"id":951393,"url":"https://alion.io/job/vichara-application-support-engineer","title":"Application Support Engineer","company":{"id":697687,"name":"Vichara","domain":"vichara.com","url":"https://alion.io/company/vichara","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-15T18:20:38Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-26T22:19:35Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.\n Primary Responsibilities\nHands-on day-to-day user application support\nEnsuring issues are addressed within specified SLA timeframes\nTroubleshooting issues and working with others to ensure root causes are identified and remediated\nEstablishing and maintaining key relationships with business stakeholders\nCommunicating with external vendors and Fund Administrators when issues arise\nProactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation\nIdentify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues\nMaintaining application, server and environment configurations\nEnforcing data, security, application, integration and operational standards and policies\nWorking closely with the GTS engineering team in transitioning new systems or upgrades to the production environment\nDocumenting issues and resolutions in Confluence knowledge base\n ProfessionalE xperience\nMinimum 4 years of relevant IT experience in customer service or helpdesk/application support required\nStrong experience providing end-user/business-facing white glove support\nSelf-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvement\nExperience with application administration (monitoring, managing system configuration and working with infrastructure/development teams)\nPrior experience in financial services preferred (especially credit & private equity)\nExperience working with multiple application and staffing vendors\nExcellent communication, collaboration and interpersonal skills\nAbility to proactively identify issues and work with delivery teams to mitigate risks\nCapable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets)\nUnderstanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable","description_format":"text","description_chars":2230,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-16T01:12:59Z"}],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.825,"p_room":1,"age_days":10,"expected_fill_days":43,"reasons":["conf:5","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/vichara-application-support-engineer","json_url":"https://alion.io/job/vichara-application-support-engineer.json","meta":{"generated_at":"2026-09-27T01:21:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1182,"day_limit":5000,"remaining_today":3818,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}