Customer Care Account Representative
Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Sep 16, 2026. Victaulic scores B on the Alion truth index.
Job Description
ABOUT VICTAULIC
Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologiesand engineering services to address complex piping challenges faced by engineers, site ownersand contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertisethat address real-world challenges across a wide range of industries.
Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.
An Industry Leader Witha Heart as Big as Its Ambition and Innovation
At Victaulic, we'recommitted to constructing a better world for and with our people.
Let'sBuild a Better World Together.
Our commitment to our people is built on four pillars:
We build from within.
We stand behind our people.
We foster an environment for constant learning.
We engineer change for a more stable and sustainable world.
YOUR IMPACT STARTS HERE
We're seeking a customer-focused professional to join our team as a Customer Service Representative in a temporary-to-permanent role.In this position, you'llsupport primary accounts and other customer contacts by responding to product and order inquiries, processing quotationsand orders, resolving service issues, and maintainingproactive communication with Sales, Distribution Center Managers, and customers. This is an opportunity to build strong customer relationships while supporting accurateorder fulfillment, identifyingpotential sales opportunities, and contributing to continuous improvement.
WHAT YOU'LL BUILD & OWN
Provide professional and appropriate responsesto product- and order-related inquiries for primary accounts and other account contacts, as required.
Build and strengthen relationships with internal and external customers while supporting the Victaulic Product Delivery System.
Maintain proactive, integrated communication with Sales, Distribution Center Managers, and customers regardingcustomer service matters.
Perform order processing and service-related activities to ensure customer requirements are handled accurately, promptly, and effectively.
Help customers select products that best suit their applications, identifypotential sales opportunities, and route sales leads to the appropriate Sales Representative.
Prepare and enter quotations and orders, and complete required edits and maintenance.
Respond to telephone, fax, and email inquiries related to freight, product applications, or billing for primary accounts and other accounts, as required.
Analyze and resolve customer requests, inquiries, and problems using established procedures.
Identifyand report unresolved customer problems, potential sales leads, and system deficiencies to the Supervisor, Sales Representative, and/or Sales Management.
Prevent and resolve billing disputes while identifyingopportunities to improve efficiency.
Follow company policies, procedures, and best practices throughout all order-cycle activities.
Maintain current documentation and files in accordance withestablished procedures and policies.
Support customer satisfaction and company profitability by consistently following Customer Service and organizational policies and procedures.
Complete additionaltasks, projects, and responsibilities assigned by a Customer Service Supervisor or Manager.
Use the Quality Improvement Process to fulfill position responsibilities and improve work processes.
WHAT YOU BRING
Minimum of three years of customer service experience.
Proficiencywith Microsoft Office products, including Word, Excel, Access, and Project.
Excellent verbal and written communication skills.
Patient, professional, and courteous approach when handling challenging situations.
Goal-oriented, reliable, and self-motivated work style.
Ability to manage multiple priorities effectively.
Flexibility to adjust work schedules and work occasional overtime.
WHAT SETS YOU APART
Bachelor's degree.
Experience with or understanding of Visual Basic.
Project management skills.
WHAT WE OFFER
Build A Better Career
Competitive compensation with performance-based incentives
Career development programs and internal promotion pathways - we build from within
Tuition reimbursement and continuous learning opportunities
Build A Better Future
Comprehensive health, dental, and vision coverage
Retirement savings plans with company match
Life insurance and disability coverage
Build A Better You
Paid time off, holidays, and flexible work arrangements where applicable
Employee Assistance Programs (EAP) and wellness resources
Inclusive, team-oriented culture where people look out for one another
Build A Better World
Join a company whose products contribute to a safer, more sustainablebuilt environment every day.
IMMIGRATION SPONSORSHIP
Victaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.
EQUAL EMPLOYMENT OPPORTUNITY
Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be requiredas part of our pre-employment process).
VICTAULIC STAFFING PARTNER COMMUNICATION POLICY
All staffing agencies are strictly forbiddenfrom directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.
Let'sBuild a Better World Together.
victaulic.com/careers
Victaulic - confidential