{"id":2031990,"url":"https://alion.io/job/victaulic-customer-care-account-representative-2","title":"Customer Care Account Representative","company":{"id":1885918,"name":"Victaulic","domain":"victaulic.com","url":"https://alion.io/company/victaulic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":25,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Easton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kanban","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"QlikSense","optional":false}],"status":"live","first_seen_at":"2026-10-07T14:35:49Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-28T07:10:05Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Job Description\nABOUT VICTAULIC\nVictaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.\nOur sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.\nAn Industry Leader With a Heart as Big as Its Ambition and Innovation\nAt Victaulic, we're committed to constructing a better world for and with our people.\nLet's Build a Better World Together.\nOur commitment to our people is built on four pillars:\nWe build from within.\nWe stand behind our people.\nWe foster an environment for constant learning.\nWe engineer change for a more stable and sustainable world.\nWHAT YOU'LL BUILD & OWN\nProvide professional and proper responses to all inquiries received from internal and external customers.\nPerform quote and order processing and handle telephone, email, and/or chat inquiries, ensuring accurate, timely, and effective handling of customer requirements.\nRespond to, analyze, and/or resolve customer requests, inquiries, or problems using established procedures in a timely manner.\nBuild relationships with customers and understand their product lines and markets to promote the value-added products Victaulic offers.\nAssist customers in selecting products and identifying potential sales leads.\nIdentify and report customer problems or system deficiencies that are not immediately resolved to the Supervisor, Sales Representative, and/or Management.\nProvide feedback on Customer Care procedures and identify process improvement opportunities.\nMaintain current documentation and files according to established procedures.\nUphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.\nEnsure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.\nAssist other department disciplines in various areas as required to support your team, Customer Care, and Victaulic’s global mission.\nWork closely with all facets of the organization to provide superior customer service.\nAssist with tasks, projects, and responsibilities as assigned by the Customer Care Management team.\nSENIOR RESPONSIBILITIES\nServe as a subject matter expert for more specialized products.\nDemonstrate expertise in Customer Care procedures and applications used to achieve daily tasks and goals.\nDevelop an expert understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support Customer Care team members with product delivery requirements.\nCoordinate project delivery requirements using project management and basic expediting skills.\nIdentify and offer product substitutions to help meet project requirements.\nRecommend areas for improvement.\nProvide subject matter expertise and interpretation of procedures to less experienced team members.\nMentor new hires.\nWHAT YOU BRING\nB.S. / B.A. degree preferred.\nProficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.\nMinimum of three years of customer service experience and/or Victaulic product knowledge.\nProficiency in QlikView/Qlik Sense applications.\nExtraordinary attention to detail with strong organizational skills.\nExcellent communication skills; patient, professional, and courteous when faced with an adverse situation.\nGoal-oriented, reliable, self-motivated, and able to problem-solve and multitask effectively in a fast-paced environment.\nWillingness to be flexible in schedule and work occasional overtime.\nWillingness to make infrequent overnight trips.\nWHAT SETS YOU APART\nProject management and analytical skills.\nWHAT WE OFFER\nBuild A Better Career\nCompetitive compensation with performance-based incentives\nCareer development programs and internal promotion pathways - we build from within\nTuition reimbursement and continuous learning opportunities\nBuild A Better Future\nComprehensive health, dental, and vision coverage\nRetirement savings plans with company match\nLife insurance and disability coverage\nBuild A Better You\nPaid time off, holidays, and flexible work arrangements where applicable\nEmployee Assistance Programs (EAP) and wellness resources\nInclusive, team-oriented culture where people look out for one another\nBuild A Better World\nJoin a company whose products contribute to a safer, more sustainable built environment every day.\nIMMIGRATION SPONSORSHIP\nVictaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.\nEQUAL EMPLOYMENT OPPORTUNITY\nVictaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process).\nVICTAULIC STAFFING PARTNER COMMUNICATION POLICY\nAll staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.\nLet's Build a Better World Together.\nvictaulic.com/careers\nVictaulic - confidential","description_format":"text","description_chars":6689,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Building Materials"],"lifecycle":[{"event":"open","at":"2026-10-07T14:35:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 1","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":105500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.622,"p_room":0.9,"age_days":20,"expected_fill_days":38,"reasons":["conf:4","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/victaulic-customer-care-account-representative-2","json_url":"https://alion.io/job/victaulic-customer-care-account-representative-2.json","meta":{"generated_at":"2026-10-28T17:23:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23636,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1885918},"rest":"https://alion.io/mcp/rest/get_company?id=1885918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvictaulic-customer-care-account-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvictaulic-customer-care-account-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvictaulic-customer-care-account-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/victaulic-customer-care-account-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvictaulic-customer-care-account-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2031990}},{"tool":"search_jobs","arguments":{"company":"victaulic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2031990},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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