{"id":4101011,"url":"https://alion.io/job/victaulic-customer-care-account-representative-3","title":"Customer Care Account Representative","company":{"id":1885918,"name":"Victaulic","domain":"victaulic.com","url":"https://alion.io/company/victaulic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":24,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Easton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Visual Basic","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-13T17:03:43Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Job Description\nABOUT VICTAULIC\nVictaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.\nOur sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.\nAn Industry Leader With a Heart as Big as Its Ambition and Innovation\nAt Victaulic, we're committed to constructing a better world for and with our people.\nLet's Build a Better World Together.\nOur commitment to our people is built on four pillars:\nWe build from within. \nWe stand behind our people. \nWe foster an environment for constant learning. \nWe engineer change for a more stable and sustainable world. \nYOUR IMPACT STARTS HERE\nWe're seeking a customer-focused professional to join our team as a Customer Service Representative in a temporary-to-permanent role. In this position, you'll support primary accounts and other customer contacts by responding to product and order inquiries, processing quotations and orders, resolving service issues, and maintaining proactive communication with Sales, Distribution Center Managers, and customers. This is an opportunity to build strong customer relationships while supporting accurate order fulfillment, identifying potential sales opportunities, and contributing to continuous improvement.\nWHAT YOU'LL BUILD & OWN\nProvide professional and appropriate responses to product- and order-related inquiries for primary accounts and other account contacts, as required. \nBuild and strengthen relationships with internal and external customers while supporting the Victaulic Product Delivery System. \nMaintain proactive, integrated communication with Sales, Distribution Center Managers, and customers regarding customer service matters. \nPerform order processing and service-related activities to ensure customer requirements are handled accurately, promptly, and effectively. \nHelp customers select products that best suit their applications, identify potential sales opportunities, and route sales leads to the appropriate Sales Representative. \nPrepare and enter quotations and orders, and complete required edits and maintenance. \nRespond to telephone, fax, and email inquiries related to freight, product applications, or billing for primary accounts and other accounts, as required. \nAnalyze and resolve customer requests, inquiries, and problems using established procedures. \nIdentify and report unresolved customer problems, potential sales leads, and system deficiencies to the Supervisor, Sales Representative, and/or Sales Management. \nPrevent and resolve billing disputes while identifying opportunities to improve efficiency. \nFollow company policies, procedures, and best practices throughout all order-cycle activities. \nMaintain current documentation and files in accordance with established procedures and policies. \nSupport customer satisfaction and company profitability by consistently following Customer Service and organizational policies and procedures. \nComplete additional tasks, projects, and responsibilities assigned by a Customer Service Supervisor or Manager. \nUse the Quality Improvement Process to fulfill position responsibilities and improve work processes. \nWHAT YOU BRING\nMinimum of three years of customer service experience. \nProficiency with Microsoft Office products, including Word, Excel, Access, and Project. \nExcellent verbal and written communication skills. \nPatient, professional, and courteous approach when handling challenging situations. \nGoal-oriented, reliable, and self-motivated work style. \nAbility to manage multiple priorities effectively. \nFlexibility to adjust work schedules and work occasional overtime. \nWHAT SETS YOU APART\nBachelor's degree. \nExperience with or understanding of Visual Basic. \nProject management skills. \nWHAT WE OFFER\nBuild A Better Career\nCompetitive compensation with performance-based incentives \nCareer development programs and internal promotion pathways - we build from within \nTuition reimbursement and continuous learning opportunities \nBuild A Better Future\nComprehensive health, dental, and vision coverage \nRetirement savings plans with company match \nLife insurance and disability coverage \nBuild A Better You\nPaid time off, holidays, and flexible work arrangements where applicable \nEmployee Assistance Programs (EAP) and wellness resources \nInclusive, team-oriented culture where people look out for one another \nBuild A Better World\nJoin a company whose products contribute to a safer, more sustainable built environment every day.\nIMMIGRATION SPONSORSHIP\nVictaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.\nEQUAL EMPLOYMENT OPPORTUNITY\nVictaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process).\nVICTAULIC STAFFING PARTNER COMMUNICATION POLICY\nAll staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.\nLet's Build a Better World Together.\nvictaulic.com/careers\nVictaulic - confidential","description_format":"text","description_chars":6818,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Building Materials"],"lifecycle":[{"event":"open","at":"2026-11-11T21:47:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4 · green card filings: 1","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":105500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.619,"p_room":0.6,"age_days":41,"expected_fill_days":49,"reasons":["conf:0","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/victaulic-customer-care-account-representative-3","json_url":"https://alion.io/job/victaulic-customer-care-account-representative-3.json","meta":{"generated_at":"2026-11-13T23:35:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1885918},"rest":"https://alion.io/mcp/rest/get_company?id=1885918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvictaulic-customer-care-account-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvictaulic-customer-care-account-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvictaulic-customer-care-account-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/victaulic-customer-care-account-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvictaulic-customer-care-account-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4101011}},{"tool":"search_jobs","arguments":{"company":"victaulic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4101011},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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