{"id":1445563,"url":"https://alion.io/job/victaulic-customer-care-project-coordinator","title":"Customer Care Project Coordinator","company":{"id":1885918,"name":"Victaulic","domain":"victaulic.com","url":"https://alion.io/company/victaulic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":24,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Easton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1977},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kanban","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"QlikSense","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-22T01:18:13Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Job Description\nABOUT VICTAULIC\nVictaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologiesand engineering services to address complex piping challenges faced by engineers, site ownersand contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertisethat address real-world challenges across a wide range of industries.\nOur sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.\nAn Industry Leader Witha Heart as Big as Its Ambition and Innovation\nAt Victaulic, we'recommitted to constructing a better world for and with our people.\nLet'sBuild a Better World Together.\nOur commitment to our people is built on four pillars:\nWe build from within.\n\nWe stand behind our people.\n\nWe foster an environment for constant learning.\n\nWe engineer change for a more stable and sustainable world.\n\nYOUR IMPACT STARTS HERE\nWe'reseeking a customer-focused Project Coordinator or Senior Project Coordinator to serve as a key liaison between our internal teams and external customers. In this role, you'llsupport standard, custom, and high-profile projects by preparing quotations, coordinating orders and product delivery requirements, communicating project status, and resolving customer needs. You'llwork across Customer Care, Sales, Supply Chain, Manufacturing, and other areas of the organization to provide responsive service, strengthen processes, and help ensure customer satisfaction and company profitability.\nWHAT YOU'LL BUILD & OWN\nServe as a sales liaison to internal and external customers.\n\nAct as a subject matter expert for custom products and projects.\n\nPrepare and issue project-based quotations for standard and custom products.\n\nSupport the priced-on-application process in alignment with margin and pricing guidelines.\n\nComplete quote-,order-,and service-related activities accurately and on time, including required documentation and product delivery coordination.\n\nCoordinate project delivery requirements using project management and basic expediting skills, including product substitution or escalation to Customer Satisfaction when needed.\n\nReview project management reports and communicate project status and jobsite coordination details to internal and external customers.\n\nProvide feedback on Customer Care procedures and identifyprocess improvement opportunities.\n\nRespond to, analyze, and resolve customer requests, inquiries, and problems using established procedures in a timely manner.\n\nMaintain a positive, professional, and enthusiastic approach while providing customers with a high levelof service.\n\nSupport customer satisfaction and company profitability by consistently following team, Customer Care, and organizational policies and procedures.\n\nCollaborate across departments and functions to support the Customer Care team and Victaulic’s global mission.\n\nComplete additionaltasks, projects, and responsibilities assigned by the Customer Care Management team.\n\nSENIOR-LEVEL IMPACT\nServe as a subject matter expert for custom products and high-profile projects.\n\nDemonstrate expertise in Customer Care procedures and applications required to achieve daily tasks and goals.\n\nApply knowledge of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support Customer Care team members with product delivery requirements.\n\nPartner with the Supervisor or Team Lead to implement process improvements.\n\nProvide procedural expertise, guidance, and interpretation to less experienced team members.\n\nConduct qualitative and operational activities related to legislative and domestic product requirements, as applicable.\n\nMentor new hires.\n\nWHAT YOU BRING\nMinimum of three years of customer service experience and/or Victaulic product knowledge.\n\nProficiencyin Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.\n\nExcellent verbal and written communication skills.\n\nExceptional attention to detail and strong organizational skills.\n\nLeadership and collaboration skills, with the ability to advocate effectively for process improvement.\n\nPatient, professional, and courteous approach when handling challenging situations.\n\nGoal-oriented, reliable, and self-motivated work style.\n\nStrong problem-solving skills and the ability to manage multiple priorities effectively in a fast-paced environment.\n\nFlexibility to adjust work schedules and work occasional overtime.\n\nAbility to travel overnight on an infrequent basis.\n\nWHAT SETS YOU APART\nBachelor's degree.\n\nProject management and analytical skills.\n\nProficiencywith QlikView and Qlik Sense applications.\n\nWHAT WE OFFER\nBuild A Better Career\nCompetitive compensation with performance-based incentives\n\nCareer development programs and internal promotion pathways - we build from within\n\nTuition reimbursement and continuous learning opportunities\n\nBuild A Better Future\nComprehensive health, dental, and vision coverage\n\nRetirement savings plans with company match\n\nLife insurance and disability coverage\n\nBuild A Better You\nPaid time off, holidays, and flexible work arrangements where applicable\n\nEmployee Assistance Programs (EAP) and wellness resources\n\nInclusive, team-oriented culture where people look out for one another\n\nBuild A Better World\nJoin a company whose products contribute to a safer, more sustainablebuilt environment every day.\nIMMIGRATION SPONSORSHIP\nVictaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.\nEQUAL EMPLOYMENT OPPORTUNITY\nVictaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be requiredas part of our pre-employment process).\nVICTAULIC STAFFING PARTNER COMMUNICATION POLICY\nAll staffing agencies are strictly forbiddenfrom directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.\nLet'sBuild a Better World Together.\nvictaulic.com/careers\nVictaulic - confidential","description_format":"text","description_chars":7413,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Science & Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-09-29T06:25:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 1","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":105500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.52,"p_room":0.75,"age_days":36,"expected_fill_days":38,"reasons":["conf:4","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/victaulic-customer-care-project-coordinator","json_url":"https://alion.io/job/victaulic-customer-care-project-coordinator.json","meta":{"generated_at":"2026-10-22T21:32:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6189,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1885918},"rest":"https://alion.io/mcp/rest/get_company?id=1885918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvictaulic-customer-care-project-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvictaulic-customer-care-project-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvictaulic-customer-care-project-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/victaulic-customer-care-project-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvictaulic-customer-care-project-coordinator"}]}