{"id":1445642,"url":"https://alion.io/job/victaulic-customer-care-project-srs-coordinator","title":"Customer Care Project & SRS Coordinator","company":{"id":1885918,"name":"Victaulic","domain":"victaulic.com","url":"https://alion.io/company/victaulic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":25,"ghost_share":0,"stale_share":0.76,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nazareth, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-26T23:33:58Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Job Description\nWe’re Victaulic !\nWith more than 6,000 employees and 55 international facilities, Victaulic helps customers since 1919 in over 120 countries succeed in the global construction industry. From the tallest buildings to the deepest mines, customers trust our products to increase overall system durability in the most demanding construction projects and operating conditions. Learn more about how our innovative piping products and design services can engineer confidence into your build by visiting our website.\nThe Role:\nAs a Customer Care Project & SRS Coordinator you will be responsible to partner with the management team to develop and assist in the Project coordination & link Customer Care - VDC (Virtual Design and Construction)\nWhat you will do\nLiaise both with the Sales Admin project coordination team and VDC team to ensure smooth Site Ready Solutions project handling and follow-up. This includes all quote and order related tasks, to ensure a timely and effective handling of the entire project.\n\nLiaise both with the Operations and Sales management team to ensure smooth project handling and follow-up. This includes all quote and order related tasks, to ensure a timely and effective handling of the entire project.\n\nMonitoring material availability, expediting items when required and thorough follow up.\n\nLiaising with the Supply Chain and the SRS Team to ensure timely availability of material\n\nResponsible to ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization.\n\nAssist the customer care team in analyzing and resolving customer requests, inquiries and/or concerns by utilizing best practices and established procedures. This is done in cooperation with the Customer Care Training and development team.\n\nAct as support for the Customer Care Training and development team.\n\nAssist in various tasks, projects and responsibilities as assigned by the Customer Care management team.\n\nAbout You\nProficient software skills such as Microsoft Office - Word, Excel & ERP\n\nCustomer, goal & detail oriented\n\nWilling to be flexible in schedule\n\nWilling to make infrequent overnight travel\n\nFluency in English, any other language is an asset\n\nInter-personal skills\n\nExcellent communication & presentation skills\n\nAbility to work cross-functional\n\nWhat working at Victaulic offers\nAttractive remuneration package - including health insurance, pension plan, meal vouchers and eco vouchers.\n\nPersonal growth - Cultivate personal growth through a well-defined career path offering annual progression opportunities. Receive extensive training and guidance.\n\nWe focus on well-being by creating a positive team atmosphere where working, learning and caring go hand in hand. We do this by facilitating the organizations of various teambuilding and afterwork activities.\n\nInspiring global work environment - working with teams across the globe and collaborate with people of diverse backgrounds - both professionally and cultural.\n\nAt Victaulic, our success thrives on the ingenuity, passion, and dedication of our people - building a future of innovation together! Apply now!","description_format":"text","description_chars":3192,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Science & Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-09-29T06:25:57Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.358,"p_room":0.44,"age_days":54,"expected_fill_days":39,"reasons":["conf:22","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/victaulic-customer-care-project-srs-coordinator","json_url":"https://alion.io/job/victaulic-customer-care-project-srs-coordinator.json","meta":{"generated_at":"2026-10-27T00:37:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":723,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1885918},"rest":"https://alion.io/mcp/rest/get_company?id=1885918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvictaulic-customer-care-project-srs-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvictaulic-customer-care-project-srs-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvictaulic-customer-care-project-srs-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/victaulic-customer-care-project-srs-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvictaulic-customer-care-project-srs-coordinator"}]}