{"id":2723145,"url":"https://alion.io/job/victaulic-customer-care-projects-and-operations-coordinator","title":"Customer Care Projects and Operations Coordinator","company":{"id":1885918,"name":"Victaulic","domain":"victaulic.com","url":"https://alion.io/company/victaulic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":25,"ghost_share":0,"stale_share":0.76,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Easton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kanban","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"QlikSense","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T07:20:37Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Description\nABOUT VICTAULIC\nVictaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.\nOur sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.\nAn Industry Leader With a Heart as Big as Its Ambition and Innovation\nAt Victaulic, we're committed to constructing a better world for and with our people.\nLet's Build a Better World Together.\nOur commitment to our people is built on four pillars:\nWe build from within.\nWe stand behind our people.\nWe foster an environment for constant learning.\nWe engineer change for a more stable and sustainable world.\nYOUR IMPACT STARTS HERE\nWe're looking for a highly organized and customer-focused professional to join our Customer Care team as a Customer Care Projects and Operations Coordinator. In this role, you will serve as the central point of coordination for project-based quotes, fulfillment opportunities, and operational support activities. Your work will ensure seamless communication between Sales, Customer Care, Supply Chain, and Project Coordination teams while helping drive process improvements, service excellence, and customer satisfaction. Success in this role requires strong analytical skills, attention to detail, the ability to manage multiple priorities, and a passion for delivering outstanding customer experiences while supporting Victaulic's global mission.\nWHAT YOU'LL BUILD & OWN\nServe as the centralized point of intake for project-based quotes, ensuring submissions are accurately logged and contain all information required for processing.\nPerform lead time and risk analysis utilizing AI technology.\nMaintain a centralized quote log to track submission status, completeness, and processing progress.\nCommunicate quote changes, status updates, lead time findings, and risk exposures to internal stakeholders.\nEnsure all related project information is successfully transferred to the Project Coordinator team.\nConduct proactive follow-up with Sales to monitor project schedule changes and ensure dates remain current.\nIdentify and pursue reallocation opportunities for orders available to ship, optimizing fulfillment and minimizing customer impact.\nReview and act on order lines flagged as non-allocatable, coordinating with internal teams to drive resolution.\nProvide feedback on Customer Care procedures and identify opportunities for process improvement.\nRespond to, analyze, and resolve customer requests, inquiries, and concerns utilizing established procedures in a timely manner.\nUphold a positive attitude and customer-focused approach while providing the highest level of service.\nEnsure customer satisfaction and company profitability through consistent adherence to department and company policies and procedures.\nPartner with all Customer Care disciplines to support team objectives and Victaulic's global mission.\nCollaborate cross-functionally with Sales, Supply Chain, Manufacturing, and other departments to deliver superior customer service.\nSupport additional tasks, projects, and responsibilities as assigned by Customer Care Management.\nWHAT YOU BRING\nMinimum of two years of customer service experience and/or Victaulic product knowledge.\nStrong understanding of customer care operations, order management, fulfillment processes, and customer service best practices.\nExcellent analytical and project coordination skills with the ability to manage competing priorities effectively.\nStrong verbal and written communication skills.\nProficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.\nExceptional attention to detail and strong organizational skills.\nAbility to remain patient, professional, and solution-oriented when handling challenging situations.\nAbility to work occasional overtime as business needs require.\nWillingness to travel overnight on an infrequent basis.\nBachelor's degree preferred.\nWHAT SETS YOU APART\nExperience utilizing AI-powered technologies for data analysis, process optimization, or business decision-making.\nExperience with QlikView or Qlik Sense applications.\nExperience working within ERP, order management, or supply chain systems.\nFamiliarity with the Victaulic Kanban System, Supply Chain operations, logistics, fulfillment, and manufacturing concepts.\nDemonstrated ability to identify and drive process improvement initiatives.\nCollaborative approach with strong cross-functional partnership skills.\nProven ability to work independently, meet commitments, and consistently deliver results in a fast-paced, high-volume environment.\nLeadership mindset with a focus on continuous improvement and operational excellence.\nWHAT WE OFFER\nBuild A Better Career\nCompetitive compensation with performance-based incentives\nCareer development programs and internal promotion pathways - we build from within\nTuition reimbursement and continuous learning opportunities\nBuild A Better Future\nComprehensive health, dental, and vision coverage\nRetirement savings plans with company match\nLife insurance and disability coverage\nBuild A Better You\nPaid time off, holidays, and flexible work arrangements where applicable\nEmployee Assistance Programs (EAP) and wellness resources\nInclusive, team-oriented culture where people look out for one another\nBuild A Better World\nJoin a company whose products contribute to a safer, more sustainable built environment every day.\nIMMIGRATION SPONSORSHIP\nVictaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.\nEQUAL EMPLOYMENT OPPORTUNITY\nVictaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process).\nVICTAULIC STAFFING PARTNER COMMUNICATION POLICY\nAll staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.\nLet's Build a Better World Together.\nvictaulic.com/careers\nVictaulic - confidential","description_format":"text","description_chars":7711,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Building Materials"],"lifecycle":[{"event":"open","at":"2026-10-16T15:31:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 1","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":105500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":10,"expected_fill_days":39,"reasons":["conf:3","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/victaulic-customer-care-projects-and-operations-coordinator","json_url":"https://alion.io/job/victaulic-customer-care-projects-and-operations-coordinator.json","meta":{"generated_at":"2026-10-25T22:17:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31476,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1885918},"rest":"https://alion.io/mcp/rest/get_company?id=1885918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvictaulic-customer-care-projects-and-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvictaulic-customer-care-projects-and-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvictaulic-customer-care-projects-and-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/victaulic-customer-care-projects-and-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvictaulic-customer-care-projects-and-operations-coordinator"}]}