{"id":3738780,"url":"https://alion.io/job/victory-live-ticket-operations-coordinator-victory-live","title":"Ticket Operations Coordinator - Victory Live","company":{"id":2773194,"name":"Victory Live","domain":"victorylive.com","url":"https://alion.io/company/victorylive","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T10:59:40Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-13T23:44:21Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"ABOUT VICTORY LIVE\nVictory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.\n THE POSITION\nThe Ticket Operations Coordinator will work hand in hand with the operations team handling all aspects of ticket supply chain logistics. With the aid of automation tools, the Operations Coordinator will be responsible for monitoring all incoming orders for any errors as well as complete any non-automated orders manually. Diligence and accuracy are of the utmost importance in this role in organizing and balancing day to day tasks versus ad hoc issues. As an Operations Supervisor, you will be front and center in managing our inventory and distribution pipelines.\n RESPONSIBILITIES\nOversee fulfillment processes across 14+ marketplaces to ensure accuracy and compliance\nServe as the primary escalation point for complex or high impact fulfillment and member issues\nSupervise, coach, and support Operations Fulfillment Specialists, including training, workload distribution, and performance accountability\nDevelop, improve, and document workflows across internal and third party products\nMaintain relationships and communication with technology partners, ensuring timely resolution of system issues and support needs\nOversee internal operations tools, inventory systems, and point of sale platforms to ensure reliability and efficiency\nCollaborate with leadership and the management team on high level operational initiatives and cross functional projects\n REQUIREMENTS\nWhat we’re looking for\nPrevious success in a consumer-facing position\nProfessional in demeanor and appearance\nExcellent organizational skills\nWilling to work nights, weekends, and holidays when mission-critical tasks arise\nAbility to demonstrate uncompromised judgment and discretion \nAbility to manage stressful and/or high-profile situations\nSelf-discipline and a commitment to confidentiality and discretion \nFlexible and reliable team player, within departmental team and the company as a whole\nStrong communication skills (written, verbal and non-verbal), and active listening skills\nAdept at time management and prioritizing job tasks, within defined parameters and/or objectives. \nAble to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption\nPREFERRED QUALIFICATIONS\nKnowledge and understanding of both the primary and secondary markets within the ticketing industry\nProficiency in ticketing systems, managing ticket inventory and/or third-party ticketing software\nPrior experience in sports or live entertainment ticketing, such as with a professional or collegiate sports team, venue, box office, ticketing platform, or secondary ticketing marketplace preferred. \nLeadership or training experience in a fast-paced environment \nVictory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.","description_format":"text","description_chars":3701,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Events & Ticketing","Ticketing"],"lifecycle":[{"event":"open","at":"2026-11-04T10:59:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["conf:5","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/victory-live-ticket-operations-coordinator-victory-live","json_url":"https://alion.io/job/victory-live-ticket-operations-coordinator-victory-live.json","meta":{"generated_at":"2026-11-14T03:55:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2773194},"rest":"https://alion.io/mcp/rest/get_company?id=2773194"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvictory-live-ticket-operations-coordinator-victory-live"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvictory-live-ticket-operations-coordinator-victory-live"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvictory-live-ticket-operations-coordinator-victory-live"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/victory-live-ticket-operations-coordinator-victory-live\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvictory-live-ticket-operations-coordinator-victory-live"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3738780}},{"tool":"search_jobs","arguments":{"company":"victorylive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3738780},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}