{"id":1640136,"url":"https://alion.io/job/victory-programs-operations-manager","title":"Operations Manager","company":{"id":2044409,"name":"Victory Programs","domain":"vpi.org","url":"https://alion.io/company/vpi-org","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1467},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-18T13:09:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T20:36:20Z","board_verified":false,"closed_at":"2026-10-21T20:36:20Z","days_open":64,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":64},"description":"Description\nThe Operations Manager exercises leadership by managing all aspects of daily operations of the Boston Living Center, including oversight of site operations, scheduling, client engagement, outreach, purchasing, supply distribution, and the therapeutic milieu, while stewarding efforts to ensure a safe, clean, and compliant space that embraces members. Reporting to the Program Director, this position supervises the Harm Reduction Coordinator, Receptionist, and Peer Advocate, tasked with supporting an inclusive, compliant milieu. The role is responsible for cultivating a safe, welcoming, trauma-informed, and relationship-centered environment where members can access services with dignity and respect.\nThe Operations Manager serves as the primary leader of the daily member environment and all site operations, providing staff supervision, operations management, conflict mediation, and staff development opportunities, while maintaining an active presence throughout the program. .\nLocation:\nThe Boston Living Center is a non-residential community center/resource program in Boston's Back Bay for individuals living with chronic health conditions (e.g. HIV/AIDS), substance use disorder, those experiencing homelessness, food insecurity and/or those at risk of experiencing street-based trauma.\nEssential Functions:\nAct in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy Care always including maintaining professional ethics, boundaries and client confidentiality and working from a strength based\nProvide day-to-day leadership and direction for all aspects of site and program operations, ensuring program operations are in compliance with all contractual, regulatory, and legal requirements\nSupervise, direct, train and evaluate the Harm Reduction Coordinator, the Receptionist, and the Peer Advocates. Provide weekly supervision of all assigned personnel\nDevelop and manage staff schedules to ensure appropriate staffing coverage. Exercise oversight of the milieu during periods of peak activity, such as breakfast, lunch, and member events\nOversee the provision of harm reduction, transportation, clothing, and basic necessities, while managing the procurement, organization, storage, and distribution of various program supplies, in conformance with local and state requirements\nOversee external outreach campaigns, from the development of outreach plans, strategy, and materials to the execution of accessible, on-the-ground outreach in public settings, including conducting street outreach, hosting community meetings, tabling at public events, developing multilingual, graphic outreach materials, and coordinating effective communications\nLead member engagement activities, oversee the delivery of navigational assistance, effectively resolve conflicts, facilitate warm referrals for resources, and proactively maintain a welcoming, dignified environment\nManage all elements of site operations, including the coordination of cleaning, maintenance, inventory, procurement, distribution, transportation, and other program operations. Function as the program’s designated ADA accessibility coordinator, in conjunction with the Program Director\nIn conjunction with the Social Services Manager, coordinate the implementation of workshops, groups, and events. Support implementation, updating and planning of peer support group curriculums in accordance to evidence-based practice\nManage the timely collection, accuracy and integrity of all data relating to member utilization of programs and services. As needed, coordinate external and internal resources for members\nResponsible for addressing member issues in consultation with the Program Director. Collaborate with the Program Director and management team on the development or enhancement of policies, procedures, and practices\nSpearhead special events for members\nProvide staffing support for all member activities including the meals program, social events and workshops\nDevelop new and maintain existing service linkages to support the program, including developing relationships with local service providers\nAttend weekly supervision meetings with the Program Director.\nNon-Essential Functions:\nRepresent the program in the community as requested by your supervisor\nAttend weekly staff meetings, in-service training and agency workshops\nAs the assigned program lead, represent the agency in program events, State House rallies, fundraising and advocacy events, HIV/AIDS rally and walk and any additional functions\nPerform any other duty or task that may be requested from time to time by your supervisor.\nRequired Qualifications:\nBachelors Degree in community development, public health, human services, or a relevant field\nTwo (2) years of experience in a dynamic, fast-paced community setting serving clients of varying ages, abilities, and interests\nExperience with high acuity population, particularly in homelessness prevention, outreach, and/or human service settings\nProficient computer skills, including the use of Microsoft Word and Excel\nStrong organizational, writing and communication skills\nMust be CPR certified (may be obtained upon hire)\nCompleted TB screening (may be obtained upon hire)\nThree work related professional references; at least 2 from manager or supervisor.\nPreferred Qualifications:\nTwo (2) years of supervisory experience\nFluency in Spanish strongly preferred\nKnowledge and understanding HIV/AIDS and the Principles of Harm Reduction\nDemonstrated ability to work successfully in multicultural settings with diverse client groups\nExperience working with diverse and disenfranchised populations in a community/milieu setting.\nPosition Type: Full Time (40 hours) Monday - Friday 7:30am-3:30pm; This position is classified as an Exempt position.\nRate: $65,000 Annually\nAt Victory Programs, we value a diverse workforce and strive to create welcoming, inclusive, and accessible environments for our employees and the individuals accessing services. We are committed to sustaining healthy and functioning communities that respect and celebrate diverse experiences, identities, cultures, and ideas.\nFor 50 years, Victory Programs has assisted individuals and families in crisis. Each year, thousands turn to us for shelter, sustenance, recovery, care, and compassionate professional support. Many of our clients struggle with homelessness, substance use, and mental health issues, and a significant number live with HIV/AIDS. Our dedicated team of over 350 staff members work across more than 25 programs to help people to develop and implement creative and safe solutions to the challenges they face.\nOur benefits program includes a 75% employer contribution to health insurance and a 25% employer contribution to dental insurance, as well as 100% employer-paid disability and life insurance and a 401K match. Victory Programs offers a generous paid time-off package to all employees, which includes vacation, sick leave, personal time, and holidays. Upon hiring, all staff members are entitled to up to 4 personal days, 160 hours of sick leave, 10 holidays, and 3.5 weeks of vacation. These figures may vary based on full-time or part-time status, and vacation time increases with length of employment.\nSalary Description\n$65,000 Annually","description_format":"text","description_chars":7274,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:57:13Z"},{"event":"close","at":"2026-10-21T20:36:20Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/victory-programs-operations-manager","json_url":"https://alion.io/job/victory-programs-operations-manager.json","meta":{"generated_at":"2026-10-23T20:28:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2088,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2044409},"rest":"https://alion.io/mcp/rest/get_company?id=2044409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvictory-programs-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvictory-programs-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvictory-programs-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/victory-programs-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvictory-programs-operations-manager"}]}