{"id":1490456,"url":"https://alion.io/job/vida-principal-product-manager-member-experience","title":"Principal Product Manager, Member Experience","company":{"id":1993958,"name":"VIDA","domain":"vida.place","url":"https://alion.io/company/vida-place","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":150000,"max_usd":266000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":314},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Looker","optional":false},{"name":"React Native","optional":false},{"name":"Recommender Systems","optional":false},{"name":"SQL","optional":false},{"name":"JavaScript","optional":true},{"name":"React.js","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":42,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":42},"description":"Vida Health is hiring a Principal Product Manager, Member Experience to own the strategy and the execution of our member-facing product. You'll drive engagement, retention, and health outcomes for hundreds of thousands of members across Vida's clinical and behavioral programs.\nThe Member Experience team owns the whole consumer journey, from onboarding through long-term engagement and retention. You'll report to the Director, Member Experience, and be the member experience's most senior product thinker. You'll work closely with Engineering, Design, Data Science, and Clinical to ship high-impact improvements and to define the member side of Vida 2.0.\nThis is a senior, hands-on IC role. You'll set direction for the member experience and also do the work yourself: run the backlog, dig into the data, design experiments, and ship. No PMs report to you. We're looking for someone who is as comfortable writing SQL and triaging a release as they are presenting a multi-year vision to the exec team.\nResponsibilities:\nOwn the vision and strategy for the member experience and tie it to Vida 2.0. That means a personalized experience that uses clinical intelligence to give each member the right intervention at the right time, sets outcome goals just for them, and moves them into maintenance at the right moment.\nShape prioritization for the member experience's biggest bets. Make and defend hard tradeoffs between near-term improvements and next-generation investments.\nSet the member experience OKRs, tie them to company strategy, and hold yourself accountable to outcomes, not just shipping.\nLead competitive and market thinking for the member experience and turn it into product direction.\nOwn the member experience backlog and roadmap end to end. Prioritize, scope, ship, and measure improvements to the core product: home screen, logging, goal setting, content, and care team interactions.\nKeep the product quality bar high. Own bug triage and push for a reliable, fast product.\nWork with Engineering and Design to keep velocity up, unblock delivery, and make hard technical tradeoffs. Work with engineering leadership on the most complex technical decisions, including the foundations for personalization.\nTurn client requests and stakeholder input into well-scoped product work without lowering the quality of the member experience.\nLead complex cross-functional launches. Work with Clinical so product changes support care delivery, medication management, and coaching workflows.\nOwn the member experience metrics: engagement, retention, churn, activation, and NPS. Be the go-to expert on what drives them.\nDo the analysis yourself. Use SQL, Looker, and PostHog to find friction points, drop-off patterns, and opportunities, and to answer what's happening, why, and what we should do about it.\nBuild and maintain the member experience dashboards. Set a regular data review cadence and make sure the insights shape decisions across the org.\nDesign, run, and interpret Vida's most complex experiments, from quick A/B tests on core features to personalization and intervention tests. Make sure what we learn spreads beyond your team.\nDefine success metrics for the member experience's biggest bets and challenge vanity metrics.\nSize opportunities credibly and precisely, so prioritization and investment decisions rest on evidence.\nDefine the most important problems in the member journey and stop the team from solving the wrong ones.\nPlan and run user research yourself, including moderated testing, concept validation, and prototype testing for next-generation experiences.\nPull together behavioral data, research, clinical input, client needs, and competitive analysis to surface what matters most.\nBuild empathy for members across the company through storytelling and advocacy.\nDrive alignment with senior stakeholders across Clinical, Customer Success, Marketing, and the exec team. Make the business case clearly and hold your ground when you need to.\nWork with the Client and Provider product groups so members move smoothly from enrollment into the core experience. Work with Marketing on re-engagement and lifecycle messaging.\nSet the standard for great product work at Vida, especially in analytics, experimentation, and discovery. Raise the craft of the PMs around you.\nAdditional responsibilities as needed.\nQualifications:\nBachelor's degree at a minimum.\n10+ years of product management experience, including 5+ years owning consumer or patient-facing digital products.\nProven record of measurably improving engagement, retention, or activation at scale, both through what you shipped and through the strategy you set.\nStrong hands-on analytics skills. You write SQL yourself, you're fluent in product analytics tools (Looker, PostHog, Amplitude, or similar), and you know advanced experiment design and analysis.\nExperience owning a product's whole lifecycle, from discovery and scoping through shipping, measuring, and iterating, while also setting its long-term direction.\nExperience influencing exec and company-level decisions without formal authority.\nExperience with personalization, recommendation systems, or AI/ML-powered product features.\nExceptional writer and communicator who can make complex strategy and data clear to execs, clinicians, engineers, and clients.\nComfortable in a fast-moving, ambiguous environment where you define the problem and then solve it.\nPreferred:\nHealthcare or digital health experience: chronic care, telehealth, behavior change programs, GLP-1 management, or similar.\nDeep familiarity with behavioral design frameworks (BJ Fogg, COM-B, habit formation, nudge theory).\nBackground in B2B2C products where you've balanced the end-user experience with enterprise client needs.\nExperience with React Native or mobile app development workflows.","description_format":"text","description_chars":5805,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T00:27:59Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.707,"p_room":0.55,"age_days":42,"expected_fill_days":29,"reasons":["seen:42","win:tail"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/vida-principal-product-manager-member-experience","json_url":"https://alion.io/job/vida-principal-product-manager-member-experience.json","meta":{"generated_at":"2026-11-10T15:37:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1939,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1993958},"rest":"https://alion.io/mcp/rest/get_company?id=1993958"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvida-principal-product-manager-member-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvida-principal-product-manager-member-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvida-principal-product-manager-member-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vida-principal-product-manager-member-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvida-principal-product-manager-member-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1490456}},{"tool":"search_jobs","arguments":{"company":"vida.place","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1490456},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}