{"id":1850542,"url":"https://alion.io/job/vidara-sales-associate","title":"Sales Associate","company":{"id":1883488,"name":"Vidara","domain":"vidara.com","url":"https://alion.io/company/vidara","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"softgarden","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wigan, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-28T10:05:06Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-09T00:50:16Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Sales AssociatePurpose of the Role\nThe Customer Service Administrator is the primary point of contact for customers, ensuring the efficient management of orders and delivering a high standard of customer service throughout the customer journey.\nThe role supports both customers and the wider sales team by managing enquiries, processing orders, resolving issues, maintaining accurate records, and coordinating key administrative activities. The Customer Service Administrator plays an important role in supporting customer retention, business growth, and the delivery of an excellent customer experience through the effective use of digital tools, including CRM systems and the Company's digital platforms.\nKey Responsibilities\nCustomer Service\nProvide a high level of customer service by ensuring orders are processed accurately and efficiently.\nRespond promptly and professionally to customer enquiries via telephone, email, and other communication channels.\nResolve customer queries and complaints where possible, escalating issues appropriately when required.\nMaintain regular contact with allocated customers to build and strengthen relationships.\nDeliver ongoing support to ensure customer satisfaction and retention.\nSales and Commercial Support\nWork closely with Account Managers to understand customer requirements and identify suitable product and service solutions.\nSupport the preparation and follow-up of quotations and sales opportunities.\nAssist in converting enquiries into orders by providing customers with accurate product, pricing, and delivery information.\nConduct proactive customer calls to support relationship management and identify opportunities for business growth.\nIdentify potential new customers through referrals, recommendations, and market opportunities.\nOrder Management and Administration\nProcess customer orders accurately and manage them through to delivery.\nMaintain accurate customer records and ensure data quality within CRM and other business systems.\nUse commercial systems and digital tools to support customer service, sales activities, and business development initiatives.\nAssist with routine administrative tasks to support the efficient operation of the department.\nOperational Support\nManage and coordinate customer claims and complaints in line with Company procedures.\nArrange local transport and liaise with logistics providers where required.\nSupport the resolution of credit and invoicing queries in conjunction with relevant departments.\nAssist with compliance-related activities, including issuing documentation and completing customer quality questionnaires.\nProcess jobbing orders and support customer and product activations within Company systems.\nMaintain accurate documentation and records in accordance with Company requirements.\nTeam and Collaboration\nWork collaboratively with colleagues across Sales, Logistics, Finance, Supply Chain, and other departments to meet customer expectations.\nShare knowledge and best practice to support team performance and continuous improvement.\nProvide support and guidance to colleagues where appropriate.\nPerson Specification\nEssential\nPrevious experience in a customer service, sales support, or administrative role.\nExcellent communication and interpersonal skills.\nStrong organisational skills and attention to detail.\nAbility to manage multiple tasks and prioritise workload effectively.\nCustomer-focused approach with strong problem-solving skills.\nCompetent in Microsoft Office applications and CRM systems.\nDesirable\nExperience within a business-to-business (B2B) environment.\nExperience within manufacturing, distribution, polymers, chemicals, or a related industry.\nKnowledge of order processing and customer account management.\nOxygen Competencies\nFocus on Customer\nGains insight into customer and supplier needs.\nEstablishes and maintains effective customer and supplier relationships.\nTakes ownership of customer requirements and seeks positive outcomes.\nCommunicate Effectively\nCommunicates clearly and professionally.\nEnsures messages are accurate, timely, and understood.\nBe Self-Aware\nLearns from experience and feedback.\nDemonstrates a commitment to personal development.\nShow Accountability\nTakes ownership of responsibilities and outcomes.\nDelivers commitments and follows through on actions.\nShow Courage\nAddresses challenges and difficult issues constructively.\nSpeaks up when necessary and remains resilient in the face of setbacks.\nValue Differences\nRespects and embraces different perspectives and cultures.\nMaintains a positive, inclusive, and non-judgemental approach.\nBuild Team\nContributes positively to team success.\nSupports colleagues and helps create an engaged working environment.\nDevelop Talent\nShares knowledge, experience, and best practice with others.\nSupports the development of colleagues through constructive feedback.\nShow Business Acumen\nUnderstands how individual performance contributes to Company objectives and success.\nDrive Innovation and Creativity\nIdentifies opportunities to improve processes and ways of working.\nEmbraces new ideas and technologies.\nManage Change\nAdapts positively to changing priorities and business requirements.\nSupports others through change when required.\nDrive Results\nDemonstrates determination and persistence in achieving objectives.\nMaintains focus on delivering high-quality outcomes for customers and the business.","description_format":"text","description_chars":5400,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-04T20:15:15Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely 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