{"id":916798,"url":"https://alion.io/job/videa-vp-customer-success","title":"VP, Customer Success","company":{"id":688537,"name":"Videa","domain":"videa.ai","url":"https://alion.io/company/videa-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":98,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":220000,"max":260000,"currency":"USD","period":"year","gross":null,"usd_annual":260000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Okta","optional":false}],"status":"live","first_seen_at":"2026-09-14T16:03:36Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-10T03:24:04Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":55},"description":"Less complexity. More dentistry. More impact.\nAt Videa, we help dental clinicians deliver better care to millions of patients through AI.\nOral health is health. Dentists are protectors of societal wellness. We build technology that enhances the moment of care, amplifies clinical expertise, and makes proactive oral healthcare the norm.\nThousands of clinicians rely on Videa every day. Your work here will be reflected in real practice, improving real patient outcomes. If you want to build something that matters, keep reading.\nRole Overview\nThe Vice President of Customer Success owns Videa’s post-sale onboarding and expansion engine. This person is responsible for managing the rollout, customer health, and strategic growth of DSO accounts, including the operating model, team, and cross-functional processes that connect Sales, Clinical Success, Product, and Partnerships across the customer lifecycle.\nAs a key leader within Videa’s GTM organization, this role partners closely with leadership to shape long-term customer value creation, GTM strategy, and product direction. This function has become a key differentiator for Videa, enabling Enterprise and Mid-Market customers to realize measurable clinical and financial value while expanding adoption of the company’s AI platform.\nKey Responsibilities\nStrategic Account Leadership\nOversee executive relationships and commercial outcomes for all of Videa’s customers. Set and execute account strategies for DSO partners, steering and adapting Videa’s internal operating model to best serve customers\nImprove and manage complex installation processes, maintaining set timelines, and ensure all new accounts are onboarded within the contractual agreements.\n\nProvide team oversight and leadership sponsorship for Videa’s executive QBRs (including development of ROI analysis)\n\nMentor team to navigate complex stakeholder environments across clinical, operational, and IT leadership\n\nRevenue Expansion & Value Realization\nConvert pilots into scaled deployments, build a repeatable implementation motion hitting key KPIs, onboarding and train new customers, and unlocking cross-sell opportunities across Videa’s AI platform\nDesign pilot frameworks that demonstrate financial and clinical value, and turn at-risk pilots into successful deployments\n\nOnboarding, technical training, and adoption training done in timely manner.\n\nCross-Functional GTM Leadership\nServe as the connective tissue across Sales, Product, and Clinical Success\nPartner with Product to shape roadmap and product packaging based on customer insights\n\nSupport Sales and Marketing by providing deal support and priming customers for referenceability\n\nAct as primary source of internal visibility into strategic accounts for leadership team and the broader Videa team\n\nWhat It Is Like to Work Here\nWe win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck.\nWe hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.\nWhat We Offer\nCompetitive compensation and meaningful equity\n\nUnlimited PTO\n\n100 percent company-paid dental and vision coverage\n\nGenerous medical contributions\n\nThe opportunity to work on AI that is actually used every day\n\nA team of thoughtful, driven people who genuinely care\n\nDo Not Meet Every Requirement\nApply anyway.\nWe are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.\nEqual Opportunity\nVidea is committed to building an equitable, inclusive, and supportive workplace. Diverse teams build better products and better healthcare. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\nWe have raised more than $67 million from world-class investors, including Threshold Ventures, Spark Capital, Zetta Venture, and Pillar VC, as well as leaders such as Frederic Kerrest, co-founder of Okta. Our work has been featured in TechCrunch and The Wall Street Journal.\nIf you want to join a breakthrough health technology company and accelerate its impact, we encourage you to apply.\nDon’t meet all the listed requirements? We still encourage you to apply! We are looking for the right teammate who is excited to contribute to our mission and are flexible on level of experience.","description_format":"text","description_chars":4507,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","AI Agents","Medical Imaging Systems","Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-09-14T20:53:23Z"},{"event":"close","at":"2026-09-21T17:34:11Z"},{"event":"reopen","at":"2026-09-21T19:42:15Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":0.9,"age_days":55,"expected_fill_days":98,"reasons":["conf:3","win:mid"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":260000,"is_top_pay":true},"html_url":"https://alion.io/job/videa-vp-customer-success","json_url":"https://alion.io/job/videa-vp-customer-success.json","meta":{"generated_at":"2026-11-10T04:37:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688537},"rest":"https://alion.io/mcp/rest/get_company?id=688537"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvidea-vp-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvidea-vp-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvidea-vp-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/videa-vp-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvidea-vp-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":916798}},{"tool":"search_jobs","arguments":{"company":"videa.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":916798},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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