{"id":4327770,"url":"https://alion.io/job/videojet-customer-service-administrator","title":"Customer Service Administrator","company":{"id":4136486,"name":"Videojet","domain":"videojet.mx","url":"https://alion.io/company/videojet-mx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-15T10:46:39Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Videojet Technologies (a Veralto company) is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind® brand promise means Videojet listens to our customers’ needs and provides the right equipment, supplies and software combined for reliable performance. As the global coding and marking leader, Videojet has more than 275,000 units installed worldwide, coding on 20 billion products a year. Videojet’s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers.\nWe are currently seeking Customer Service Administrator to join our team in Korea. \nJOB DESCRIPTION:\nPosition: Customer Service Administrator\nLocation: Seoul, Korea\nReports to: CS Lead\nPosition Summary:\nThe Customer Service Administrator is responsible for managing customer orders, supporting revenue and invoicing processes, and providing service administration support to ensure high levels of customer satisfaction and operational efficiency.\nKey Responsibilities:\nOrder Management & Customer Support\nRespond to inbound customer inquiries via phone, email, MRO site, and other communication channels.\nReceive and review customer purchase orders (POs).\nPrepare and send quotations to customers.\nCoordinate order-related activities with internal departments to ensure timely processing and delivery.\nBuild and maintain positive customer relationships through prompt and professional communication.\nRevenue & Invoicing Administration\nEnter and manage customer orders in the ERP system (Oracle Cloud).\nSupport monthly revenue closing and revenue recognition processes.\nGenerate and issue tax invoices in accordance with company policies and local regulations.\nFollow up on outstanding receivables and support collection activities to ensure timely customer payments.\nService Administration Support\nHandle inbound service-related customer inquiries and requests.\nCreate and manage service orders based on service reports.\nSupport service contract administration and collection activities.\nCoordinate with service engineers and internal teams to ensure timely service execution.\nMaintain accurate service records and documentation.\nQualifications:\nAssociate degree or higher in any field\nApproximately 2 years of work experience in a manufacturing environment\nAbility to read and write basic business documents in English\nStrong communication and interpersonal skills with the ability to effectively engage with customers and internal stakeholders.\nPositive, proactive, and customer-oriented mindset.\nStrong attention to detail and ability to manage multiple tasks simultaneously.\nProficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.\nAbility to work effectively in a team environment.\nExperience in invoicing, revenue administration, or service coordination preferred.\nExperience with Oracle Cloud is a plus.\nEnglish communication skill\nWhy Videojet?\n< >Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business.We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded.As part of the Veralto team, you'll learn and become highly skilled in the powerful Veralto Enterprise System. You'll have the opportunity to work with a premier management team that takes the professional development of Videojet and Veralto associates very seriously. You'll find that Veralto's broad range of products and services makes it possible for us to offer a variety of meaningful, challenging career opportunities working in our diverse business groups.\nVideojet Technologies Inc is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.\nAt Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.\nUnsolicited Assistance\nWe do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. 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