{"id":3774531,"url":"https://alion.io/job/viking-range-dealer-support-specialist","title":"Dealer Support Specialist","company":{"id":1939254,"name":"Viking Range","domain":"vikingrange.com","url":"https://alion.io/company/vikingrange","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-04T19:55:19Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-12T08:20:16Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nComposition Brands is seeking a dynamic, results driven Dealer Support Specialist to support our Dealer network in partnership with the District Sales Managers (DSMs). This role focuses on delivering a frictionless experience through proactive dealer engagement and operational support. Ideal candidates will be customer-focused and solution-oriented while demonstrating the ability to work autonomously and be comfortable with decision-making authority.\nKey Responsibilities\nSales Order Management\nProcess orders, track shipments, chase lead times and ETAs.\nManage order-related questions.\nCoordinate with operations and finance teams for order release, billing, and freight issues.\nDealer Support\nRespond to dealer inquiries (product, pricing, specs, inventory).\nManage returns, credits, RMAs, freight eligibility, & customer service escalations.\nCoordinate samples as needed.\nCommunication, Collaboration & Coordination\nAct as the go-to resource for dealers with a responsive, can-do attitude.\nConduct regular phone/email check-ins with the DSMs to identify opportunities and keep them updated on their accounts.\nAlign and communicate efforts across sales, marketing, operations, and logistics.\nAssist DSMs with administrative needs around the Buying Groups.\nProduct & Program Knowledge\nMaintain in-depth knowledge of all Composition Brands products through regular training.\nComplete new product onboarding paperwork for dealers as needed.\nStay abreast of product launch and sku rationalization timelines and transitions.\nDemonstrate a strong understanding of promotional program requirements.\nRequirements\nBachelor’s degree in Business, Marketing, or a related field.\n5+ years of experience in inside sales, sales support, account management, or business development (B2B/dealer-distributor preferred).\nStrong written and verbal communication skills.\nProficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and Sharepoint.\nExperience with CRM/Warehouse Management Systems.\nAbility to travel occasionally for meetings and product training.\nKey Competencies\nRelationship building & collaboration\nStrong communication & customer service orientation\nAdaptability in a dynamic environment\nProactive problem-solving\nAttention to detail & high level of accuracy in a fast-paced setting\nReliable, responsible, & accountable\nWhy Join Us?\nThis is an exciting opportunity to play a key role in driving growth and strengthening partnerships with our valued dealers. If you're passionate about relationship-building, motivated by results, and thrive in a collaborative environment, we want to hear from you!","description_format":"text","description_chars":2622,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances"],"lifecycle":[{"event":"open","at":"2026-11-04T22:45:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":29,"reasons":["conf:3","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/viking-range-dealer-support-specialist","json_url":"https://alion.io/job/viking-range-dealer-support-specialist.json","meta":{"generated_at":"2026-11-12T10:38:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21786,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1939254},"rest":"https://alion.io/mcp/rest/get_company?id=1939254"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fviking-range-dealer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fviking-range-dealer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fviking-range-dealer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/viking-range-dealer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fviking-range-dealer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3774531}},{"tool":"search_jobs","arguments":{"company":"vikingrange.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3774531},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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