# Dealer Support Specialist

Description Composition Brands is seeking a dynamic, results driven Dealer Support Specialist to support our Dealer network in partnership with the District Sales Managers (DSMs). This role focuses on delivering a frictionless experience through proactive dealer engagement and operational support. Ideal candidates will be customer-focused and solution-oriented while demonstrating the ability to work autonomously and be comfortable with decision-making authority. Key Responsibilities Sales Order Management Process orders, track shipments, chase lead times and ETAs. Manage order-related questions. Coordinate with operations and finance teams for order release, billing, and freight issues. Dealer Support Respond to dealer inquiries (product, pricing, specs, inventory). Manage returns, credits, RMAs, freight eligibility, & customer service escalations. Coordinate samples as needed. Communication, Collaboration & Coordination Act as the go-to resource for dealers with a responsive, can-do attitude. Conduct regular phone/email check-ins with the DSMs to identify opportunities and keep them updated on their accounts. Align and communicate efforts across sales, marketing, operations, and l

- **Id**: 3774531
- **Url**: <https://alion.io/job/viking-range-dealer-support-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Greenwood, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T19:55:19Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-15T05:34:47Z
- **Board verified**: yes
- **Days open**: 10
- **Description format**: text
- **Description chars**: 2622
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Home Appliances

## Company

- **Id**: 1939254
- **Name**: Viking Range
- **Domain**: vikingrange.com
- **Url**: <https://alion.io/company/vikingrange>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Paylocity

## Technologies

- **Microsoft Office** — Optional: no
- **Outlook** — Optional: no
- **SharePoint** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 10

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-04T22:45:53Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 2; Filings 12m: 2

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 9
- **Expected fill days**: 30
- **Reasons**: conf:3, win:early
- **Computed at**: 2026-11-14T05:58:10Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.