{"id":1238962,"url":"https://alion.io/job/vikruthi-application-support-consultant","title":"Application Support Consultant","company":{"id":3802018,"name":"Vikruthi","domain":"vikruthi.com","url":"https://alion.io/company/vikruthi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-17T04:45:52Z","employer_posted_date":null,"last_verified_at":"2026-09-17T04:45:52Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Job Description :\n\nWe are looking for an experienced Application Support Consultant to provide L2/L3 support for enterprise applications and manage complex customer environments. The role will involve troubleshooting application issues, managing incidents, coordinating with R&D and implementation teams, and ensuring timely resolution of customer-impacting issues.\n\nThe ideal candidate will have strong application troubleshooting skills along with experience working with databases, software installations, cloud infrastructure, and enterprise customer environments.\n\nKey Responsibilities :\n\n- Provide L2/L3 application support for enterprise customers and resolve technical issues within defined SLAs.\n\n- Analyze, troubleshoot, and resolve application, configuration, integration, and environment-related issues.\n\n- Investigate recurring and complex incidents and perform root cause analysis (RCA).\n\n- Respond proactively to critical and high-priority customer incidents and drive issues through to resolution.\n\n- Manage customer issues from initial diagnosis through resolution, ensuring clear communication and timely updates.\n\n- Understand customer application environments, including hardware, software, databases, integrations, and infrastructure configurations.\n\n- Collaborate with R&D, Engineering, Implementation, and Services teams to troubleshoot product defects and drive fixes.\n\n- Coordinate defect resolution and ensure issues are addressed within project and customer timelines.\n\n- Support application installation, configuration, upgrades, patches, and deployment activities.\n\n- Troubleshoot database-related issues and perform basic data analysis using SQL.\n\n- Work with SQL Server and/or Oracle databases for troubleshooting, data validation, and issue investigation.\n\n- Support applications deployed on AWS, Microsoft Azure, or Google Cloud environments.\n\n- Monitor application health, logs, performance, and infrastructure components to identify and resolve issues.\n\n- Maintain detailed documentation of incidents, troubleshooting procedures, known issues, and resolutions.\n\n- Identify opportunities to improve application stability, support processes, monitoring, and operational efficiency.\n\n- Participate in knowledge sharing and contribute to support runbooks and technical documentation.\n\nRequirements :\n\n- 6 - 10 years of experience in application support, production support, technical support, or a related role.\n\n- Strong experience in L2/L3 application support and troubleshooting.\n\n- Experience handling critical incidents, customer escalations, RCA, and problem management.\n\n- Good understanding of application architecture, configurations, integrations, and enterprise IT environments.\n\n- Hands-on experience with SQL and relational databases such as SQL Server and/or Oracle.\n\n- Experience with software installation, configuration, upgrades, patching, and deployment.\n\n- Exposure to AWS, Azure, or Google Cloud environments.\n\n- Ability to analyze application logs, database issues, system errors, and performance problems.\n\n- Experience working closely with R&D/Engineering and implementation teams to resolve product defects and complex technical issues.\n\n- Strong customer-facing and stakeholder management skills, with the ability to manage complex enterprise accounts.\n\n- Strong analytical and problem-solving skills with a structured approach to troubleshooting.\n\n- Good written and verbal communication skills.\n\n- Ability to work effectively in a fast-paced environment and respond to high-priority production issues.\nSkills\nTechnical Support, Applications Support, Troubleshooting, AWS, SQL Server, Incident Management, Problem Management","description_format":"text","description_chars":3682,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:00:00Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.729,"p_room":0.55,"age_days":30,"expected_fill_days":26,"reasons":["seen:30","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/vikruthi-application-support-consultant","json_url":"https://alion.io/job/vikruthi-application-support-consultant.json","meta":{"generated_at":"2026-10-17T23:02:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1251,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802018},"rest":"https://alion.io/mcp/rest/get_company?id=3802018"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvikruthi-application-support-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvikruthi-application-support-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvikruthi-application-support-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vikruthi-application-support-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvikruthi-application-support-consultant"}]}