Applications Support Engineer
First seen by Alion on Oct 16, 2026.
About the Role :
We are looking for an experienced Application Support Engineer to ensure the stability, reliability, and performance of business applications. The ideal candidate will have strong troubleshooting and analytical skills, experience in resolving application issues, and the ability to collaborate with R&D and Services teams to investigate defects and ensure timely resolution.
Key Responsibilities :
- Provide application support by investigating, troubleshooting, and resolving functional and technical issues.
- Monitor application performance, analyse logs, identify recurring incidents, and perform root cause analysis.
- Collaborate with R&D and Services teams to investigate software defects, coordinate bug fixes, and ensure project timelines are met.
- Work with development teams to validate fixes, perform regression testing, and prevent recurring issues.
- Support application installation, configuration, upgrades, patching, and deployment activities.
- Troubleshoot database connectivity, query execution, data inconsistencies, and application-to-database integration issues.
- Execute SQL queries to validate data, investigate incidents, and support application troubleshooting.
- Coordinate with infrastructure and cloud teams to resolve environment-related issues and ensure application availability.
- Manage incidents, service requests, and problem-resolution activities in accordance with defined SLAs.
- Maintain technical documentation, troubleshooting guides, incident records, and knowledge articles.
- Identify opportunities to improve support processes, application reliability, and issue-resolution efficiency.
- Communicate issue status, technical findings, risks, and resolutions to relevant stakeholders.
Required Skills & Experience :
- 6-8 years of experience in application support, production support, software troubleshooting, or a related technical role.
- Strong experience in application troubleshooting, log analysis, debugging, and root cause analysis.
- Good understanding of application architecture, client-server systems, and application-to-database connectivity.
- Working knowledge of SQL and database troubleshooting.
- Experience coordinating with development, R&D, testing, and infrastructure teams to resolve technical issues.
- Familiarity with incident management, problem management, change management, and SLA-based support.
- Strong analytical and problem-solving skills, with the ability to manage multiple incidents and priorities.
- Good communication and stakeholder management skills.
Skills
Troubleshooting, Production Support, Applications Support, System Support, Technical Support, System Configuration, Patch Management