{"id":4000283,"url":"https://alion.io/job/vimly-it-support-analyst-ii","title":"IT Support Analyst II","company":{"id":4420285,"name":"Vimly","domain":"vimly.com","url":"https://alion.io/company/vimly","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T03:09:18Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T03:09:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Title:IT Support Analyst II (Full Time / Non-Exempt)\nWho’ll You Report To:Sr. Director, IT and Security\nJob Description\nVimly is looking for an experienced IT Support Analyst II to provide reliable, responsive support across our hardware, software, applications, peripherals, and user support needs. This role is best suited for someone with a strong foundation in Tier 1 support who is ready to handle more complex troubleshooting, manage competing requests with limited day-to-day direction, and serve as an escalation resource when issues require deeper technical judgment.\nThe IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both technical and non-technical users.\nPlease note:This role is an onsite position supporting our Seattle office, and we are only reviewing candidates who are local to the greater Seattle area and will not need to relocate. Out of state candidates will not be considered. \nJob Responsibilities:\nOwn the installation and ongoing configuration of critical applications in accordance with Vimly's IT policies, procedures, and employee needs. \nPrioritize assigned help desk requests, routine maintenance and project-related tasks in partnership with IT team members. \nDeliver consultation and training on technology use and computer applications across Vimly departments, acting as a go-to resource for other IT systems users. \nConfigure, maintain, and update all third-party applications, including administration of application-dependent back-end servers. \nMaintain the security of the organization's information systems: implement virus prevention/detection/cleaning and security procedures, monitor event logs and alerts, and proactively recommend policy and procedure improvements. \nConfigure, monitor, and maintain patch management systems to ensure network and systems integrity, including monthly patching of all applications, production, and development back-end servers. \nMaintain clear documentation, update project or ticket tracking tools and provide \nTimely status updates to support visibility and follow-through. \nIdentify opportunities to improve current software applications and support processes. Partner with IT leadership on recommended changes. \nProvide Tier II technical support for hardware and software troubleshooting to internal and external customers, and serve as an escalation point for Tier I issues. \nMentor and support the onboarding of newer IT Support Analysts, sharing troubleshooting approaches and Vimly-specific systems knowledge. \nQualifications:\nBA/BS degree in computer engineering or a related field, OR equivalent work experience in information technology. \n5+ years of hands-on IT support experience, including demonstrated proficiency in Tier I support duties \nProven track record working independently with little day-to-day direction, including prioritizing competing requests and driving issues to resolution. \nExperience with planning and implementation of complex projects is strongly preferred. \nRelevant certifications (e.g., CompTIA A+, Network+, Security+) a plus. \nAble to work on-site at Vimly's office; this role requires hands-on access to hardware, servers, and infrastructure that cannot be supported remotely. \nLifting Requirements: Up to 25 pounds - Frequently, 26-50 pounds - Occasionally, 51-60 pounds - Rarely. \nWhat Will Help You Excel\nYou enjoy solving problems and take pride in finding the root cause of issues rather than just addressing symptoms. \nYou can balance multiple priorities and make sound decisions about what needs immediate attention versus what can wait. \nYou are comfortable working independently but know when to seek input or escalate an issue. \nYou have a strong service mindset and enjoy helping others navigate technical challenges in a way that is approachable and easy to understand. \nYou naturally look for opportunities to improve processes, documentation, and the overall employee support experience. \nYou communicate clearly with both technical and non-technical audiences and keep stakeholders informed of progress, risks, and next steps. \nYou are adaptable and comfortable learning new systems, applications, and technologies as business needs evolve. \nYou are organized, dependable, and follow through on commitments. \nYou demonstrate sound judgment when handling access, security, and confidential information. \nYou align with Vimly's core values, fundamentals, and commitment to delivering an exceptional customer experience. \nWhat We Offer\nBase salary:$55,000-$65,000. Eligible for annual bonus earnings, up to 3% of annual salary. Actual compensation offered may vary depending upon many factors, including a candidate’s skills, qualifications, experience, and location.\nSalary is only one component of the Vimly Benefits Solution Total Rewards Program. Vimly offers its eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package:\nMedical, Dental and Vision Coverage\n401(k) Retirement Plan\n20 PTO days accrued within the first year (includes sick time)\n12 holidays per year, Diversity Time Off and Paid Volunteer Time Off\nLife and AD&D Insurance\nLong-term and Short-term Disability Insurance\nVoluntary Life Insurance\nVoluntary Long-Term Care (LTC) insurance\nVoluntary Pet Insurance\nVoluntary Legal Plan\nHealth Savings Account (HSA)\nFlexible Spending Accounts (FSA)\nAFLAC Voluntary Benefits\nMetLife Voluntary Benefits\nEmployee Assistance Program\nVimly Benefit Solutions is an Equal Opportunity Employer\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Vimly is also committed to the full inclusion of all qualified individuals. As part of this commitment, Vimly will ensure that persons with disabilities are provided reasonable accommodations. Vimly is prepared to modify or adjust the job application process, or the job or work environment, to make reasonable accommodations to the known physical or mental limitations of the applicant or employee, unless the accommodation to impose is an undue hardship. If reasonable accommodation is needed, please contact .","description_format":"text","description_chars":6386,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Health Insurance & Benefits","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-11-10T03:09:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T05:43:16Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/vimly-it-support-analyst-ii","json_url":"https://alion.io/job/vimly-it-support-analyst-ii.json","meta":{"generated_at":"2026-11-10T05:43:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420285},"rest":"https://alion.io/mcp/rest/get_company?id=4420285"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvimly-it-support-analyst-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvimly-it-support-analyst-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvimly-it-support-analyst-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vimly-it-support-analyst-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvimly-it-support-analyst-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4000283}},{"tool":"search_jobs","arguments":{"company":"vimly.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4000283},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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