Business Analyst

Company Overview

Vinova is an award-winning development company specializing in mobile, web, and enterprise applications. Since 2010, it has delivered quality projects globally in IoT, blockchain, fintech, and ecommerce, fostering innovation through close client collaboration and cutting-edge technology.

Job Summary

Manage IT projects within a government agency, combining project management and business analysis skills. Develop frontend web applications using ReactJS and related technologies while supporting system operations, vendor management, and continuous service improvements.

Responsibilities

• Independently lead IT projects within a government agency, managing project scope, timelines, and stakeholder engagement to deliver successful outcomes
• Develop frontend web applications using ReactJS, JavaScript, HTML5, and CSS3, collaborating with business users, UX designers, and developers to ensure responsive, accessible, and maintainable solutions
• Oversee daily business-as-usual (BAU) operations to maintain high system availability, performance, and reliability
• Serve as the primary contact for business users to resolve system issues, handle service requests, and coordinate enhancements
• Manage and prioritize incidents, service requests, and change requests according to service level agreements (SLAs)
• Conduct root cause analysis and collaborate with IT teams, vendors, and the Government Technology Agency to resolve system issues
• Ensure data quality, integrity, and appropriate usage across systems, enforcing governance and compliance with relevant policies including the Personal Data Protection Act
• Support system enhancements and releases by analyzing requirements, coordinating testing, and managing deployment activities
• Maintain comprehensive system documentation, standard operating procedures (SOPs), and knowledge base articles
• Drive data quality initiatives, reporting, and analytics to inform policy-making and operational decisions

Preferred competencies and qualifications

• Ability to manage vendors and support service delivery within an SLA-driven environment to ensure consistent service quality
• Proficiency with requirements management tools such as JIRA and Confluence to facilitate effective project tracking and documentation
• Knowledge and experience with Whole-of-Government (WoG) tools including ApplySG, Ogre/Opus, and Optical CMS is advantageous
• Strong analytical, troubleshooting, and stakeholder management skills to effectively address complex issues and maintain user satisfaction

Skills

project scope management, Change Request Management, Test Coordination, support business users, Service Level Agreement, High Availability, Improve Support Systems, Timeline Development, Data Quality Assurance, Personal Data Protection, Service Request Management, System Performance, Stakeholder Engagement and Management, Governance Policies, Collaborate With Internal Team, collaborative business partnering