{"id":3131704,"url":"https://alion.io/job/vintage-com-customer-experience-agent-multichannel","title":"Customer Experience Agent (Multichannel)","company":{"id":4333640,"name":"Vintage.com","domain":"vintagecashcow.co.uk","url":"https://alion.io/company/vintagecashcow","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:19:50Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T17:18:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join our Customer Experience Team at Vintage.com, where you'll play a crucial role in providing exceptional support to our customers throughout their journey with us. As a Multichannel Customer Experience Agent, you'll manage customer conversations across various channels, resolve inquiries, and ensure a consistently positive customer experience. Your strong communication skills, problem-solving abilities, and attention to detail will be essential in this role.\nMissions\nGérer les conversations avec les clients sur plusieurs canaux, en fournissant des informations claires et précises sur les services de Vintage.com.\nPrendre en charge les demandes des clients depuis le premier contact jusqu'à la résolution, en enquêtant sur les problèmes et en collaborant avec d'autres équipes si nécessaire.\nIdentifier les problèmes récurrents des clients et partager les retours d'expérience afin d'améliorer les processus et l'expérience client.\nProfil recherché\n - A practical approach to customer service, with the willingness to take ownership and follow enquiries through to resolution- Confidence working with colleagues across different teams to find answers and solve customer problems\n- Confidence learning and using different digital systems and platforms\n- Strong organisation and attention to detail when managing customer information, actions and case notes\n- Experience working in a customer-facing role where you have supported customers directly\n- The ability to remain calm, respectful and customer-focused when handling complaints, difficult conversations or unexpected situations\n- The ability to manage several tasks or customer conversations while maintaining accuracy and service quality\n- Strong problem-solving skills and the confidence to investigate an issue before deciding the right next step\n- Clear and confident written and verbal communication skills, with the ability to adapt your tone and approach to different customers and situations\n- Experience handling complaints or using de-escalation and conflict-resolution techniques\n- No specific qualification is required. We care more about your customer-service experience, communication skills, judgement and ability to solve problems effectively\n- If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future\n- Experience supporting customers across more than one contact channel, such as phone, email and webchat\n- Experience working within a contact centre or multichannel Customer Experience environment\n- Familiarity with CRM, customer-service or case-management systems\n- Experience working within a consumer-facing, retail, e-commerce or re-commerce business","description_format":"text","description_chars":2768,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-23T04:01:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:0","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/vintage-com-customer-experience-agent-multichannel","json_url":"https://alion.io/job/vintage-com-customer-experience-agent-multichannel.json","meta":{"generated_at":"2026-10-25T19:26:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27613,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4333640},"rest":"https://alion.io/mcp/rest/get_company?id=4333640"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvintage-com-customer-experience-agent-multichannel"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvintage-com-customer-experience-agent-multichannel"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvintage-com-customer-experience-agent-multichannel"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vintage-com-customer-experience-agent-multichannel\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvintage-com-customer-experience-agent-multichannel"}]}