{"id":1168562,"url":"https://alion.io/job/vinted-bpo-sales-manager-network-acquisition-optimisation","title":"BPO Sales Manager, Network Acquisition & Optimisation","company":{"id":56356,"name":"Vinted","domain":"vinted.com","url":"https://alion.io/company/vinted-com","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":["FR","NL","ES"],"hiring_countries_total":3,"salary":{"min":55200,"max":55200,"currency":"EUR","period":"year","gross":null,"usd_annual":63008},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T05:45:04Z","employer_posted_date":null,"last_verified_at":"2026-09-24T05:45:04Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"This a Full Remote job, the offer is available from: Spain, Netherlands, France\nBrief info about Vinted\nOur mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life - or even a third.\nThe Vinted Group is made up of three business units that support this mission:\n\nVinted Marketplace\n is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.\n\nVinted Go\n enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.\n\nVinted Pay\n is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.\nFounded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.\nInformation about the position\nVinted Go's acquisition team relies on a network of outsourced (BPO) partners across multiple countries to drive growth at scale. As we've expanded, managing this network across agencies, geographies, and performance targets has become a critical element for growth success. We're hiring a BPO Manager to own this network end-to-end - turning a sprawling, hard-to-manage set of vendor relationships into a well-governed, high-performing extension of the acquisition team.\nThis is a high-ownership role for someone who can operate simultaneously as a vendor manager, a performance analyst, a budget owner and most importantly a guarantor of the Vinted Go sales philosophy outside of the internal organization - building on top of the structure that currently exists.\nIn this position, you’ll\nVendor & Relationship Management\nOwn the end-to-end relationship with all BPO/agency partners across countries: onboarding, day-to-day management, escalations, and offboarding\nAct as the single point of accountability for BPO performance, replacing the current fragmented oversight\nNegotiate and manage contracts, SLAs, and commercial terms with agencies\nEvaluate, select, and onboard new BPO partners as we scale into new markets\nBuild a standardized operating framework (reporting cadence, WBRs, MBRs, escalation paths) that works consistently across agencies and countries\nPerformance Management\nDefine and track KPIs/SLAs per agency and per market (quality, productivity, conversion, adherence, etc.)\nBuild and maintain dashboards/reporting to give real-time visibility into performance across the whole network\nIdentify underperforming partners or markets and drive corrective action plans\nPartner with acquisition leadership to translate business targets into agency-level performance expectations\nRun calibration and quality assurance processes to ensure consistency across agencies and geographies\nBudget Management\nOwn the BPO budget across all agencies and countries: forecasting, tracking spend, and reporting variance\nAnalyze cost-per-outcome (cost per lead/acquisition/hour) across partners and markets to drive efficiency\nIdentify and execute cost-optimization opportunities without compromising quality\nProvide regular budget and performance reporting to finance and leadership\nScale & Process\nDesign the processes and governance required to manage a multi-agency, country, language and cultural network sustainably\nBuild and maintain playbooks for expansion into new markets/agencies\nWork cross-functionally with Acquisition team to align on targets, budgets, and reporting standards\nAbout you\n3-5 years of experience managing outsourced/BPO operations at scale, ideally across multiple countries or vendors simultaneously\nExperience in sales, acquisition and growth in high velocity environments \nStrong track record in vendor performance management - setting KPIs/SLAs, running WBRs & MBRs, driving accountability\nBudget ownership experience: forecasting, tracking, and optimizing spend across multiple cost centers or vendors\nComfortable building structure and process from a relatively unstructured starting point\nStrong analytical skills - comfortable working in dashboards/reporting tools and CRM to track performance and cost\nExcellent stakeholder management and negotiation skills; able to hold agencies accountable while maintaining productive partnerships\nComfortable operating across time zones and cultures given the multi-country footprint\nLanguages: fluent in English, French and/or Spanish \nWhy This Role Matters\nManaging our BPO is a critical part of our every scaling business. This role exists to bring order, accountability, and cost discipline to a network that's continuously growing and building the foundation for further international and product scale.\nWork perks\nThe opportunity to benefit from our share options programme\n25 working days of holiday\nNewest MacBook models\nDigital mental and emotional health support and Employee Assistant Program (EAP)\nHome office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture\nA daily lunch allowance\nComprehensive Medical Coverage\nFrequent team-building events\nA personal monthly budget for shopping on Vinted\nThe opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation\nWorking at Vinted\nWorkation policy\nBetter balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.\nIndividual learning budget\nEach year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.\nEqual opportunity\nWe welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway - you might still be the perfect match!\nThe annual gross salary range for this position is:€40.800-€55.200 EUR","description_format":"text","description_chars":6771,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Apple Macbook","Home office","Professional development","Stock options"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"},{"name":"Netherlands","iso":"NL","kind":"country"},{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T05:45:04Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["seen:-1","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":63008,"is_top_pay":false},"html_url":"https://alion.io/job/vinted-bpo-sales-manager-network-acquisition-optimisation","json_url":"https://alion.io/job/vinted-bpo-sales-manager-network-acquisition-optimisation.json","meta":{"generated_at":"2026-09-24T18:04:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}