{"id":2408195,"url":"https://alion.io/job/vinted-manager-of-data-science-analytics-help-experience-2","title":"Manager of Data Science & Analytics, Help Experience","company":{"id":56356,"name":"Vinted","domain":"vinted.com","url":"https://alion.io/company/vinted-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":34,"ghost_share":0,"stale_share":0.912,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":82},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Machine Learning","optional":false},{"name":"Python","optional":false},{"name":"Spark","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-21T07:22:33Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-21T02:03:37Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Brief info about Vinted \nOur mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life - or even a third.\nThe Vinted Group is made up of three business units that support this mission:\nVinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.\nVinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.\nVinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.\nFounded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. \nInformation about the position \nAs the DSA Manager for Spark team in the Help Experience (HEX) domain, you will build, grow, and lead the team's Data Science & Analytics group - currently a team of 6 individual contributors spanning two crafts : Decision Scientists, who size opportunities, run experiments, and measure support quality, and Data Scientists, who build production-grade statistical and machine learning models.\nThe Help Experience (HEX) domain owns the end-to-end journey of how members discover, access, and resolve help - from in-product guidance and self-serve content to assisted support, tooling, and post-resolution learning. Our mission is to make help effortless by delivering the right guidance, in the right place, at the right time.\nThe Spark team is where this comes to life for our support agents. Spark owns support agent tooling - raising the quality of support resolution by making the tools in our agents' hands faster, smarter, and more effective - and partners closely with the Vendor Management MS Operations team to connect tooling decisions to how support is actually delivered at scale.\nIn this position, you’ll \nBuild, grow, and design the Spark DSA team : hire, mentor, and structure a team of Decision and Data Scientists focused on support agent tools. Adapt org design for resilience and wellbeing, and join cross-functional hiring with Engineering, Product, and Design.\nDevelop people through situational leadership : mentor staff across seniority levels and spot career paths. Drive a direct feedback culture and protect team health daily.\nOwn how support quality is measured : define clear metrics to measure agent and vendor resolution quality. Translate these signals into actionable coaching, routing, and operations decisions alongside Vendor Management.\nDrive the DSA standard and a cultural turnaround : raise rigor in experimentation, analytics, and ML modeling while adopting industry best practices. Lead post-experiment reviews to sharpen future strategy and drive a broader DSA culture shift across HEX.\nEnsure high, sustainable team performance : accelerate experimentation and model deployment without sacrificing quality or team health. \nCo-create vision and strategy : shape the vision, strategy, and roadmap for Spark, HEX, and the DSA function. Translate strategy into <12-month tactical plans while balancing risks and trade-offs.\nPartner as an equal across functions : collaborate closely with Product, Engineering, Design, and Support Ops as an equal partner. Challenge roadmaps with evidence and balance big-picture strategy with hands-on problem solving.\nAbout you \nYou have strong experience in a Decision Science, Data Analytics, or Data Science role, and experience leading or mentoring others - whether as a manager, a tech lead, or similar positions.\nYou grow people by tailoring your leadership, giving candid feedback, and protecting team wellbeing. You actively network with peer managers to keep expanding your own skills.\nYou translate strategy into actionable tactical plans. You naturally zoom out to evaluate trade-offs, weigh risks, and see the bigger picture.\nYou steer your team toward high-impact problems despite ambiguity or competing demands. You thrive on hard measurement challenges, like creating fair quality metrics for agents and vendors.\nYou set high standards across both Decision Science and Data Science. Skilled in SQL, Python, inferential stats (A/B testing, causal inference), and production ML, you enforce clean, reproducible code and stay hands-on when needed.You are an excellent communicator. You are fluent in written and spoken English, explain complex ideas with nuance, and adapt your style to technical and non-technical audiences alike.\n\nYou are a natural collaborator who promotes a collaborative culture, drives cross-function and cross-domain work, and acts as an equal partner to your EPDA and Operations peers.\nYou care deeply about members, about your people, and about leading by example on Vinted's values.\nWork perks \nThe opportunity to benefit from our share options programme\n25 working days of holiday\nAccess to all the tools & tech needed for work\nHome office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture\nPrivate health insurance\nConfidential Employee Assistance Program (EAP) for you and your family\nFrequent team-building events\nA personal monthly budget for shopping on Vinted\nA dog-friendly office\nIn Vilnius office: Gym & in-house meals at friendly prices\nIn Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast\nWorking at Vinted \nWorkation policy \nBetter balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.\nIndividual learning budget\nEach year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.\nHybrid work \nOur hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.\nEqual opportunity\nWe welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway - you might still be the perfect match!\nThe gross monthly salary range for this position is:\n€6.167—€8.342 EUR","description_format":"text","description_chars":7144,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Home office","Hybrid work","Professional development","Stock options"],"hiring_locations":[{"name":"Lithuania","iso":"LT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-13T01:24:18Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.387,"p_room":0.45,"age_days":28,"expected_fill_days":18,"reasons":["conf:0","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vinted-manager-of-data-science-analytics-help-experience-2","json_url":"https://alion.io/job/vinted-manager-of-data-science-analytics-help-experience-2.json","meta":{"generated_at":"2026-10-21T05:26:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8016,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56356},"rest":"https://alion.io/mcp/rest/get_company?id=56356"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvinted-manager-of-data-science-analytics-help-experience-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvinted-manager-of-data-science-analytics-help-experience-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvinted-manager-of-data-science-analytics-help-experience-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vinted-manager-of-data-science-analytics-help-experience-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvinted-manager-of-data-science-analytics-help-experience-2"}]}