{"id":4031862,"url":"https://alion.io/job/vinted-resource-optimization-specialist-trust-safety-operations-3","title":"Resource Optimization Specialist, Trust & Safety Operations","company":{"id":56356,"name":"Vinted","domain":"vinted.com","url":"https://alion.io/company/vinted-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":33,"ghost_share":0,"stale_share":0.636,"repost_share":0.061,"time_to_fill_p50_days":38,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kaunas, Lithuania","Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Looker","optional":false}],"status":"live","first_seen_at":"2026-11-10T15:01:42Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-14T09:22:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Brief info about Vinted \nOur mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life - or even a third.\nThe Vinted Group is made up of three business units that support this mission:\nVinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.\nVinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.\nVinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.\nFounded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. \nInformation about the position \nAs a Resource Optimization Specialist, you will support Trust & Safety Operations and Workforce Management teams by helping align staffing levels with workload plans and operational targets. You will assist with monitoring workload and resource data, preparing reports, gathering feedback on forecasting accuracy, and supporting workload adjustments where needed\nIn this role, you will assist with monitoring workload and resource data, preparing reports, gathering feedback on forecasting accuracy, and supporting workload adjustments where needed. You will help ensure that resource-related questions are addressed in a timely way, escalating more complex topics to senior specialists when appropriate.\nThis position requires strong attention to detail, clear communication, collaboration, and developing analytical and problem-solving skills. You will contribute to processes that improve cross-functional collaboration and help Operations teams deliver against their targets as effectively as possible.\nYou will play an important role in supporting efficient resource planning, accurate reporting, and effective day-to-day workload management across Trust & Safety Operations.\nIn this position, you’ll \nSupport staffing level assessments against the workload plan to help optimise resources and contribute to target delivery.\nAssist in managing daily workload and resource matters under the guidance of senior specialists.\nServe as a point of contact for workload-related queries, escalating complex issues where needed.\nSupport communication and coordination between Workforce Management, Vendor Management, Partner Performance, and Trust & Safety Operations teams.\nContribute workload knowledge and feedback to cross-department projects.\nCollaborate with Partner Performance Specialists and key stakeholders by supporting reporting on moderation results and escalating issues where necessary.\nGather feedback on workload forecasting and help prepare adjustments to improve forecast accuracy over time.\nMaintain accurate workload and resource data to ensure plans and reports remain reliable.\nContribute to team routines, knowledge sharing, and onboarding support for new team members.\nAbout you \nYou are confident working with data in spreadsheets (Google Sheets/Excel) or BI tools (like Looker) to extract clear, reliable insights.\nYou have a working knowledge of workload planning, staffing, or workforce management fundamentals.\nYou spot discrepancies, ask the right questions, and are motivated to continuously develop your analytical toolkit.\nYou express ideas clearly, keep cross-functional stakeholders aligned, and have excellent written and spoken English.\nYou thrive in fast-paced environments, can manage shifting priorities, and navigate evolving processes with ease.\nWork perks \nThe opportunity to benefit from our share options programme\n25 working days of holiday\nNewest MacBook models\nFree access to the office gym\nConfidential Employee Assistance Program (EAP) for you and your family\nHome office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture\nPrivate health insurance\nPension plan with flexible contribution options and a matching contribution from Vinted\nOn-site canteen serving delicious homemade food at friendly prices\nFrequent team-building events\nA personal monthly budget for shopping on Vinted\nA dog-friendly office\nWorking at Vinted \nWorkation policy\nBetter balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.\nIndividual Learning Budget\nEach year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.\nHybrid work\nOur hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.\nEqual Opportunity\nWe welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway - you might still be the perfect match!\nThe gross monthly salary range for this position is:\n€2.158—€2.925 EUR","description_format":"text","description_chars":5933,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Apple Macbook","Health insurance","Home office","Hybrid work","Professional development","Stock options"],"hiring_locations":[{"name":"Lithuania","iso":"LT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-11-10T18:52:53Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":38,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/vinted-resource-optimization-specialist-trust-safety-operations-3","json_url":"https://alion.io/job/vinted-resource-optimization-specialist-trust-safety-operations-3.json","meta":{"generated_at":"2026-11-14T12:40:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12418,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56356},"rest":"https://alion.io/mcp/rest/get_company?id=56356"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvinted-resource-optimization-specialist-trust-safety-operations-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvinted-resource-optimization-specialist-trust-safety-operations-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvinted-resource-optimization-specialist-trust-safety-operations-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vinted-resource-optimization-specialist-trust-safety-operations-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvinted-resource-optimization-specialist-trust-safety-operations-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4031862}},{"tool":"search_jobs","arguments":{"company":"vinted.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4031862},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}