{"id":2548966,"url":"https://alion.io/job/virgin-active-assistant-manager","title":"Assistant Manager","company":{"id":1963592,"name":"Virgin Active","domain":"virginactive.co.uk","url":"https://alion.io/company/virginactive-co-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":451},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T15:03:59Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T08:41:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for Duty Manager to join the team.\nRole Type: Full time\nNumber of hours: 40\nIn this role, you will play a part in being responsible for the day to day operational performance of the café, ensuring exceptional food quality, outstanding customer service and full compliance with food safety and brand standards. Working closely with both the District Manager and Virgin Active club management, you will lead your team to deliver a consistently outstanding experience while driving operational efficiency and commercial success.\nThe Role\nLead the day to day operation of the café, ensuring exceptional customer service, food quality, operational excellence and full compliance with Kauai brand standards.\nRecruit, coach and develop a high performing team, creating a positive culture built on accountability, collaboration and continuous development.\nManage rotas, payroll, recruitment, onboarding and performance, ensuring the café is appropriately staffed to meet operational demands.\nDrive commercial performance through effective labour planning, stock control, waste management and cost-conscious decision making.\nOversee ordering, deliveries, inventory management and supplier relationships, ensuring stock availability and efficient operations.\nChampion food safety, allergen management, hygiene and compliance, ensuring all legal requirements and company procedures are consistently maintained.\nDeliver exceptional customer experiences by handling escalated queries professionally, using customer feedback to continually improve service standards.\nMaintain excellent presentation standards across all customer and back of house areas, ensuring the café is always clean, organised and welcoming.\nWork collaboratively with Virgin Active club management to support a seamless member experience across the wider club.\nWho We’re Looking For\nFood Safety Level 3 qualification.\nFood Allergy and Intolerance training.\nPrevious experience in a food service, hospitality or retail management role.\nExperience leading, coaching and developing high performing teams.\nStrong operational and commercial awareness, with experience managing labour, stock, budgets and operational performance.\nExcellent communication, organisational and problem solving skills.\nGood understanding of food safety, hygiene, allergen compliance and operational controls.\nConfident using operational systems, reporting tools and Microsoft Office.\nFlexible approach to working hours, including early mornings, evenings, weekends and bank holidays.\nWhat You’ll Get\nThe opportunity to be part of a brand redefining the future of wellness\nA premium environment with industry-leading facilities\nDevelopment and progression opportunities aligned to your level\nAccess to a vibrant, engaged member community\nThe platform to build your career, reputation and impact\nOUR PERKS\n30 days annual leave\nPension fund\n50% discount on Kauai meals while on duty\nComplimentary Virgin Active membership for yourself\nPay Range\n£16.60—£16.60 GBP","description_format":"text","description_chars":3510,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness"],"lifecycle":[{"event":"open","at":"2026-10-14T17:28:18Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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