# Experience - Service Manager

The Virgin way At Virgin Active, our people are our special sauce. We believe great teams create unforgettable member experiences — and that starts with a culture where energy, ownership and individuality are celebrated. You’ll join a team known for pushing boundaries, elevating standards and bringing personality into everything we do. We expect a lot — and in return, we invest in your growth, support your leadership journey and give you the freedom to make an impact. This is a place for people who want to grow, lead and contribute to something bigger than themselves — while having a bit of fun along the way. The Impact you'll make As a Head of Department, you don’t just run a function — you lift it. You serve your people so they can serve your members — and when both thrive, results follow naturally. You build strong teams, shape culture, and drive performance in a way that strengthens the entire club experience. Your leadership ensures standards are upheld, people are supported, and members feel the difference every day What success looks like Success in this role comes from balancing leadership across five key pillars: 1. People LeadershipYou are accountable for building a

- **Id**: 3851850
- **Url**: <https://alion.io/job/virgin-active-australia-experience-service-manager>
- **Role**: Field & Service
- **Role family**: Field & Service
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Sydney, Australia
- **Countries**: AU
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T13:00:00Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-11T17:08:32Z
- **Board verified**: yes
- **Days open**: 6
- **Description format**: text
- **Description chars**: 9543
- **Description truncated**: no
- **Benefits**: Flexible schedule, Parental leave, Professional development
- **Relocation offered**: no
- **Industries**: Fitness

## Company

- **Id**: 3049737
- **Name**: Virgin Active Australia
- **Domain**: virginactive.com.au
- **Url**: <https://alion.io/company/virginactive-com-au>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Dayforce

## Trust

- **Level**: ok
- **Days open**: 6

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-06T03:49:43Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 5
- **Expected fill days**: 28
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.