{"id":2085672,"url":"https://alion.io/job/virgin-active-australia-hod-facilities-manager","title":"HOD - Facilities Manager","company":{"id":3049737,"name":"Virgin Active Australia","domain":"virginactive.com.au","url":"https://alion.io/company/virginactive-com-au","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":111000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2517},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T14:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T18:19:43Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Be the go-to person for all things maintenance in a global, iconic brand\nPermanent, full-time gig at our iconic Pitt Street club\nFree gym membership for you & a friend+ discounted PT + discounts with retailers\nThe Virgin way\nAt Virgin Active, our people are our special sauce. We believe great teams create unforgettable member experiences — and that starts with a culture where energy, ownership and individuality are celebrated. You’ll join a team known for pushing boundaries, elevating standards and bringing personality into everything we do. We expect a lot — and in return, we invest in your growth, support your leadership journey and give you the freedom to make an impact. This is a place for people who want to grow, lead and contribute to something bigger than themselves — while having a bit of fun along the way.\nThe impact you’ll make\nAs a Head of Department, you don’t just run a function — you lift it. You serve your people so they can serve your members — and when both thrive, results follow naturally. You build strong teams, shape culture, and drive performance in a way that strengthens the entire club experience. Your leadership ensures standards are upheld, people are supported, and members feel the difference every day.\nWhat success looks like\nSuccess in this role comes from balancing leadership across five key pillars:\n1. People Leadership\nYou are accountable for building a high-performing, engaged and capable team.\nKey accountabilities include:\nLead, coach and develop your team through regular feedback, performance conversations and structured development plans.\nCreate a positive, inclusive and safe team culture aligned with Virgin Active values.\nEnsure clear role expectations, accountability and ownership across the team.\nRecruit, onboard and retain top talent for your department.\nManage performance issues promptly, fairly, consistently and in line with policy.\nCreate fair and transparent rosters that balance business needs with team wellbeing and engagement.\nRole model professionalism, integrity and strong leadership behaviours at all times.\n2. Commercial Leadership\nYou are responsible for contributing to the club’s commercial success through your department’s performance.\nKey accountabilities include:\nDrive revenue, retention and key commercial KPIs relevant to your function.\nTranslate budgets and targets into clear team priorities and actions.\nUse data and insights to identify opportunities for growth and improvement.\nEnsure your team understands how their role impacts financial performance.\nPlan and manage rosters, productivity and labour spend to achieve budget outcomes.\nUse data to forecast staffing requirements and improve efficiency.\nSupport cross-department collaboration to achieve overall club targets.\n3. Operational Leadership\nYou ensure your department operates efficiently, safely and consistently.\nKey accountabilities include:\nDeliver club systems, processes and brand standards consistently across your department.\nMaintain a safe, compliant and well-run operating environment.\nAct as Manager on Duty and First Aid Officer when required, providing calm leadership during incidents.\nTake responsibility for the secure opening and closing of the club.\nMaintain accurate operational records and workforce documentation.\nIdentify performance risks early and take action to prevent disruption.\nContinuously improve how your department operates.\nKeep your department organised, prepared and performing at a high standard.\nWork flexibly across the club’s seven-day trading hours to support members when they’re in the club.\n4. Service Leadership\nYou lead the delivery of a premium, consistent and engaging member experience.\nKey accountabilities include:\nChampion exceptional service standards across your department.\nEnsure your team delivers warm, welcoming and professional interactions with members.\nRespond effectively to feedback, complaints and service recovery opportunities.\nRole model service behaviours and set the tone for the club experience.\nPartner with other departments to create a seamless member journey.\nEmbed a culture of accountability for member satisfaction and experience.\n5. Functional Leadership — Facilities\nYou are accountable for the stewardship of the club’s facilities and safety governance systems, ensuring maintenance, compliance and risk management activities are planned, documented and consistently executed to support safe, reliable operations and positive member experience\nKey accountabilities include:\nDevelop and maintain a Planned Preventative Maintenance (PPM) program covering building assets, gym floor and studio equipment, fixtures, fittings and grounds to ensure safety, reliability and operational continuity.\nOversee reactive maintenance and repairs within trained/qualified scope, ensuring work is tracked, prioritised and delivered within agreed budgets.\nManage contractor relationships in line with service agreements, ensuring work is completed safely, compliantly and to required standards.\nEnsure facilities compliance obligations are completed and documented, including required electrical, emergency lighting and equipment testing.\nAct as escalation lead for facility related safety incidents.\nMaintain accurate safety and maintenance records, ensuring compliance documentation is current and accessible.\nMonitor facility safety and performance indicators, escalate risks and drive corrective actions to minimise operational exposure.\nIdentify and implement improvements that strengthen asset reliability, safety systems and compliance outcomes.\nMonitor utilities usage and support initiatives that reduce environmental impact and operational waste.\nPartner with club leadership to review member feedback and continuously strengthen facilities and safety service frameworks.\nTo land this gig… and your ongoing mindset\nYou have 3–5+ years’ experience in facilities, maintenance or operational environments and your first aid. You may also have a relevant trade qual (electrical or air con and refrigeration). You can readily required safety and compliance certifications as needed (e.g. WHS, Lifeguard, Working with Children Check, Pool Operator, and high-risk training such as Working at Heights or Confined Spaces).\nYou have aligned experience. You have demonstrated experience coordinating maintenance, contractors and compliance in a fast-paced, customer-facing environment.\nYou’re pure heart. You lead with authenticity, care and integrity. You show up with empathy and fairness, and create an environment where people feel safe, supported and inspired to give their best.\nYou see the big picture. You understand how your role connects to the wider club and business goals. You think strategically, make informed decisions and help your team understand the purpose behind their work.\nYou expect growth. You set high standards for yourself and others. You seek continuous improvement, challenge the status quo and drive performance, capability and results forward.\nYou value people. You invest in your team’s development and wellbeing. You recognise contribution, build trust and create a culture of inclusion, collaboration and accountability.\nYou take ownership. You step up, follow through and take responsibility for outcomes. You don’t wait for direction — you act with intent and lead from the front.\nYou don’t shy away from tough conversations. You communicate clearly and respectfully, even when it’s uncomfortable. You address issues early, give honest feedback and use challenges as opportunities for growth.\nWhat we offer you\nJoin one of the world’s most iconic and purpose-led brands, changing people’s lives for the better through wellness.\nBe part of a culture that champions wellbeing, inclusion and growth, where people are encouraged to bring their whole selves to work.\nCompetitive performance incentives and a seat at the leadership table, giving you real influence, not just responsibility.\nComplimentary club membership for you and a workout buddy, so you can live the lifestyle you promote.\nDiscounted personal training and wellbeing services to support your own health journey.\nExclusive perks and discounts with our retail and lifestyle partners.\nPaid parental leave, so you can focus on what matters most when welcoming your new little human.\nOngoing personal and professional development, with learning pathways that help you grow your career, not just your role.\n24/7 confidential wellbeing support through our Employee Assistance Program.\nA workplace built around movement and wellbeing, where energy and community are part of your everyday.\nA fun, human culture – we believe great results come from great energy, connection and smiles, not just spreadsheets.\nReady for a career r/evolution?\nLife’s too short for boring jobs. If you’re driven by people, performance and purpose, this is where you belong.\nSound like your perfect fit? Apply now","description_format":"text","description_chars":8905,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Wellness Programs"],"lifecycle":[{"event":"open","at":"2026-10-08T12:07:34Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.494,"p_room":0.28,"age_days":69,"expected_fill_days":21,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/virgin-active-australia-hod-facilities-manager","json_url":"https://alion.io/job/virgin-active-australia-hod-facilities-manager.json","meta":{"generated_at":"2026-10-22T19:51:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3049737},"rest":"https://alion.io/mcp/rest/get_company?id=3049737"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvirgin-active-australia-hod-facilities-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvirgin-active-australia-hod-facilities-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvirgin-active-australia-hod-facilities-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/virgin-active-australia-hod-facilities-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvirgin-active-australia-hod-facilities-manager"}]}