{"id":1502792,"url":"https://alion.io/job/virgin-active-duty-manager","title":"Duty Manager","company":{"id":1963592,"name":"Virgin Active","domain":"virginactive.co.uk","url":"https://alion.io/company/virginactive-co-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riverside, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":169000,"period":"year","method":"role_country_seniority_unknown","sample_n":7584},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T09:21:59Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T21:21:04Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Duty Manager (VA) to join our operations Team.\nRole Type: Full time\nNumber of Hours: 40\nIn this role, you will play a part in being Virgin Active’s champion of unreasonable hospitality. You transform everyday club visits into unforgettable moments, sparking joy, loyalty, and referrals. With creativity, empathy, and storytelling, you coach and inspire colleagues to create extraordinary experiences that turn the club into a community. \nThe Role\nOversee the smooth running of the club during assigned shifts, ensuring all departments are aligned and executing service priorities.\nComplete all opening/closing procedures, including safety checks, presentation walks, and handover documentation.\nAct as the first responder for all emergency and EAP incidents, ensuring calm, compliant, and effective management of any safety or operational issue.\nMaintain real-time oversight of club standards - cleanliness, atmosphere, music, temperature, equipment readiness - escalating issues to Facilities and GM as needed.\nLead delivery of daily “Memorable Moments,” coaching Hosts and frontline teams to spot opportunities and execute hospitality gestures confidently.\n\nCapture and share all hospitality wins, service recoveries, and best-practice examples in the Hospitality Tracker for review with the EM and GM.\nProvide operational support during peak periods, ensuring member flow, class transitions, reception coverage, and general service delivery run seamlessly.\nAnticipate what members need before they even say it, then deliver thoughtful, personalised gestures that leave them smiling.\nLead “Hum, Sing, Shout” activations that surprise, delight, and create memories worth sharing.\nCelebrate milestones, first visits, 100th workouts, birthdays, in ways that feel real, heartfelt, and unforgettable.\nCoach colleagues to spot opportunities for extraordinary hospitality and give them the courage to act.\nExperiment with new ideas, activations, and pop-ups that make Virgin Active feel like nowhere else. \nCapture and share memorable moments on social media, showcasing the culture of unreasonable hospitality and amplifying the member experience.\nWho We’re Looking For\nA natural storyteller who can turn small details into big emotions.\nPrevious experience of working in a customer centric role.\nStrong interpersonal skills that make you approachable to members, prospects, and colleagues alike.\nEmotional intelligence in spades: empathy, compassion, and connection come naturally to you.\nGood communication skills.\nFlexibility to work across Virgin Active’s shifts, activations, and events. \nWhat You’ll Get\nThe opportunity to be part of a brand redefining the future of wellness\nA premium environment with industry-leading facilities\nDevelopment and progression opportunities aligned to your level\nAccess to a vibrant, engaged member community\nThe platform to build your career, reputation and impact\nThe Perks\n30 days (including bank holidays) annual leave, plus a Celebration Day and we want you take them\nAccess to The Peoples Pension, with our contributions at 3%.\nComplimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\nWe want you to love Virgin Active like we do, so you get discounts across Virgin active everything from guest passes to 50% off PT sessions.\nYou will join Virgin Family where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \nMaintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\nManaging finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\nMental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.\nWe know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services meaning no tenant charges.\nAccess to ePoints, offering loads of online discounts to retailers.\nPay Range\n£14.30—£14.30 GBP","description_format":"text","description_chars":4839,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness"],"lifecycle":[{"event":"open","at":"2026-09-30T04:37:14Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.723,"p_room":0.9,"age_days":19,"expected_fill_days":29,"reasons":["conf:2","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/virgin-active-duty-manager","json_url":"https://alion.io/job/virgin-active-duty-manager.json","meta":{"generated_at":"2026-10-13T22:38:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34517,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1963592},"rest":"https://alion.io/mcp/rest/get_company?id=1963592"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvirgin-active-duty-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvirgin-active-duty-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvirgin-active-duty-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/virgin-active-duty-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvirgin-active-duty-manager"}]}