{"id":1502769,"url":"https://alion.io/job/virgin-active-experience-manager","title":"Experience Manager","company":{"id":1963592,"name":"Virgin Active","domain":"virginactive.co.uk","url":"https://alion.io/company/virginactive-co-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30992,"max":34320,"currency":"GBP","period":"year","gross":null,"usd_annual":45403},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-09-25T07:11:39Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T02:19:19Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for Experience Manager for a Fixed term contract to join our Acquisitions team\nRole Type: FTC\nNumber of Hours: 40\nIn this role, you will play a part in leading the Experience Team to deliver outstanding members’ and prospects’ experience daily, exceeding expectations and fostering loyalty.\nThe Role\nHaving direct accountability and responsibility for leading the Experience team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.\nGuaranteeing prompt handling of all membership inquiries, overseeing any necessary escalations.\nManaging membership administration, maintaining accuracy and GDPR compliance.\nBeing accountable for all sales for your assigned club, ensuring all sales budgets are achieved, including volume, revenue and sales mix, junior memberships and joining fee budgets.\nMonitor and track all membership results and activity levels on a daily, weekly and monthly basis by using the systems and tools provided\nProduce accurate, transparent reports and analysis as required by General Manager, Regional Business Director and the rest of the business.\nTaking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.\nWho We’re Looking For\nStrong people management and organisational skills, fostering a cohesive and high-performing team.\nProven track record of surpassing financial targets, driving success and growth.\nExperience from a Sales/KPI driven background would be ideal.\nWhat You’ll Get\nThe opportunity to be part of a brand redefining the future of wellness\nA premium environment with industry-leading facilities\nDevelopment and progression opportunities aligned to your level\nAccess to a vibrant, engaged member community\nThe platform to build your career, reputation and impact\nThe Perks\n33 days (including bank holidays) annual leave, plus a Celebration Day - and we want you take them\nAccess to The Peoples Pension, with our contributions at 3%.\nComplimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\nWe want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions.\nYou will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \nMaintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\nManaging finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\nMental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.\nWe know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges.\nAccess to ePoints, offering loads of online discounts to retailers.\nPay Range\n£30,992—£34,320 GBP","description_format":"text","description_chars":3807,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports","Fitness"],"lifecycle":[{"event":"open","at":"2026-09-30T04:37:14Z"}],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.879,"p_room":1,"age_days":5,"expected_fill_days":28,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":45403,"is_top_pay":false},"html_url":"https://alion.io/job/virgin-active-experience-manager","json_url":"https://alion.io/job/virgin-active-experience-manager.json","meta":{"generated_at":"2026-10-01T16:56:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":6,"day_limit":5000,"remaining_today":4994,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}