{"id":1502772,"url":"https://alion.io/job/virgin-active-experience-operations-manager","title":"Experience & Operations Manager","company":{"id":1963592,"name":"Virgin Active","domain":"virginactive.co.uk","url":"https://alion.io/company/virginactive-co-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33798,"max":38766,"currency":"GBP","period":"year","gross":null,"usd_annual":51284},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T12:54:54Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-06T00:09:44Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Experience & Operations Manager to join our Operations Team.\nRole Type: Full time\nNumber of hours: 40\nIn this role, you will play a part in being responsible for creating exceptional member experiences while ensuring the club operates safely, efficiently and to the highest standards. Working closely with the General Manager, you will lead the Member Journey Host and Duty Manager teams, driving hospitality, operational excellence and member retention. \nThe Role: \nChampion Virgin Active's hospitality culture, ensuring brand standards are consistently delivered throughout the club.\nEnsure the highest standards of health & safety, compliance, cleanliness and operational excellence across the club.\nLead and inspire Member Journey Hosts and Duty Managers to deliver exceptional member experiences and operational excellence.\nDrive member engagement, retention and loyalty through proactive hospitality initiatives and personalised member journeys.\nUse member insight and operational data to identify opportunities, improve performance and reduce member churn.\nChampion Virgin Active's hospitality culture, ensuring brand standards are consistently delivered throughout the club.\nRecruit, coach and develop high-performing teams, creating a positive and engaging working environment.\nManage departmental budgets, staffing, payroll and supplier relationships to support commercial performance.\nCollaborate with the General Manager and wider leadership team to deliver club objectives and continuously improve the member experience.\nAct as a Duty Manager when required, supporting the safe and effective operation of the club. \nWho We’re Looking For\nProven experience leading teams within a customer focused, operational environment.\nPassion for delivering exceptional customer service and memorable experiences.\nExperience using performance data and customer insight to drive engagement and retention.\nStrong operational, organisational and problem solving skills.\nExcellent coaching, communication and stakeholder management skills.\nStrong understanding of health & safety and operational compliance.\nCommercial awareness with experience managing budgets and resources.\nFlexible approach to working hours, including evenings, weekends and bank holidays. \nWhat You’ll Get\nThe opportunity to be part of a brand redefining the future of wellness\nA premium environment with industry-leading facilities\nDevelopment and progression opportunities aligned to your level\nAccess to a vibrant, engaged member community\nThe platform to build your career, reputation and impact\nThe Perks\n33 days (including bank holidays) annual leave, plus a Celebration Day - and we want you take them\nAccess to The Peoples Pension, with our contributions at 3%.\nComplimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\nWe want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions.\nYou will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \nMaintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\nManaging finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\nMental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.\nWe know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges.\nAccess to ePoints, offering loads of online discounts to retailers.\nPay Range\n£33,798—£38,766 GBP","description_format":"text","description_chars":4517,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports","Fitness"],"lifecycle":[{"event":"open","at":"2026-09-30T04:37:14Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-03T21:09:13+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":51284,"is_top_pay":false},"html_url":"https://alion.io/job/virgin-active-experience-operations-manager","json_url":"https://alion.io/job/virgin-active-experience-operations-manager.json","meta":{"generated_at":"2026-10-06T01:16:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1702,"day_limit":5000,"remaining_today":3298,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1963592},"rest":"https://alion.io/mcp/rest/get_company?id=1963592"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvirgin-active-experience-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvirgin-active-experience-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvirgin-active-experience-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/virgin-active-experience-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvirgin-active-experience-operations-manager"}]}