{"id":1502804,"url":"https://alion.io/job/virgin-active-general-manager-london","title":"General Manager - London","company":{"id":1963592,"name":"Virgin Active","domain":"virginactive.co.uk","url":"https://alion.io/company/virginactive-co-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":69000,"currency":"GBP","period":"year","gross":null,"usd_annual":91282},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T13:36:02Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T18:58:18Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for General Manager to join our Club Leadership Team.\nRole Type: Full time\nNumber of Hours: 40\nIn this role, you will play a part in being responsible for leading the overall operations and performance of the club, driving member satisfaction, achieving commercial success, and ensuring the highest standards of safety, service, and brand excellence. You will be the face of the club - inspiring your team, creating a vibrant culture, and delivering an exceptional Virgin Active experience every single day.\nThe Role\nLead, inspire, and develop a high-performing club team to deliver an exceptional member experience.\nTake full ownership of the club’s commercial performance, driving membership growth, retention, and revenue targets.\nChampion Virgin Active’s new social wellness vision and ensure all brand standards are consistently achieved.\nManage budgets, P&L, and operational KPIs, ensuring the club runs efficiently and profitably.\nOversee health & safety and compliance standards, ensuring a safe environment for members and team members.\nFoster a culture of wellbeing, teamwork, and continuous improvement across the club.\nBuild strong relationships with members, understanding their needs and ensuring their experience exceeds expectations.\nWork collaboratively with support teams to deliver new initiatives and bring our reimagined club experience to life.\nWho We’re Looking For\nPrevious experience as a General Manager, Club Manager, or Senior Operations Manager in a hospitality, fitness, or leisure environment.\nStrong leadership skills, with a proven ability to build, motivate, and develop high-performing teams.\nCommercial acumen and experience managing budgets, KPIs, and P&L.\nA passion for health, fitness, and delivering exceptional customer experiences.\nOutstanding communication and interpersonal skills, with the ability to influence and inspire.\nStrong problem-solving skills and the ability to thrive in a fast-paced, people-focused environment.\nWhat You’ll Get\nThe opportunity to be part of a brand redefining the future of wellnes.\nA premium environment with industry-leading facilities\nDevelopment and progression opportunities aligned to your level\nAccess to a vibrant, engaged member community\nThe platform to build your career, reputation and impact\nThe Perks\n33 days (including bank holidays) annual leave, plus a Celebration Day and we want you to take them.\nAccess to The People's Pension (5% contribution) & Scottish Widows (5%)\nCompetitive bonus structure.\nComplimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\nWe want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions.\nYou will join Virgin Family where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \nMaintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\nManaging finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\nMental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.\nWe know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services meaning no tenant charges.\nAccess to ePoints, offering loads of online discounts to retailers.\n\nPay Range\n£65,000—£69,000 GBP","description_format":"text","description_chars":4262,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports","Fitness"],"lifecycle":[{"event":"open","at":"2026-09-30T04:37:14Z"}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.669,"p_room":0.55,"age_days":29,"expected_fill_days":28,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":91282,"is_top_pay":false},"html_url":"https://alion.io/job/virgin-active-general-manager-london","json_url":"https://alion.io/job/virgin-active-general-manager-london.json","meta":{"generated_at":"2026-10-02T00:34:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":524,"day_limit":5000,"remaining_today":4476,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}