{"id":2035009,"url":"https://alion.io/job/virgin-active-team-member","title":"Team Member","company":{"id":1963592,"name":"Virgin Active","domain":"virginactive.co.uk","url":"https://alion.io/company/virginactive-co-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":418},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T12:00:06Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T00:00:19Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Team Member to join the team.\nRole Type: Full time\nNumber of hours: 40\nIn this role, you will play a part in creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. Whether you're serving customers, preparing meals, maintaining excellent hygiene standards or supporting your colleagues, you'll play an important role in delivering an outstanding member experience every day.\nThe Role\nDeliver warm, friendly and genuine service to every member and guest.\nPrepare food and beverages to brand recipes and presentation standards.\nProcess customer orders and payments accurately using POS systems.\nMaintain excellent knowledge of menu items, promotions, allergens and nutritional information.\nRecommend products and provide an exceptional customer experience through confident service.\nEnsure food safety, hygiene and cleanliness standards are maintained at all times.\nComplete opening, closing, preparation and temperature check procedures accurately.\nFollow allergen procedures and prevent cross-contamination throughout food preparation.\nMonitor stock levels and communicate replenishment requirements.\nMaintain a clean, organised and welcoming café environment, including dining areas, counters and displays.\nWork collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.\nSupport the training of new team members and contribute to maintaining Virgin Active brand standards.\nWho We’re Looking For\nPrevious experience in a customer service, hospitality or food service environment is desirable.\nFood Safety Level 2 qualification (or willingness to obtain).\nFood Allergy and Intolerance Training.\nPassion for delivering outstanding customer service.\nStrong communication and interpersonal skills.\nExcellent attention to detail and commitment to food safety and hygiene.\nAbility to work efficiently in a fast-paced environment.\nA proactive, positive and reliable approach to work.\nFlexible to work early mornings, evenings, weekends and bank holidays.\nWhat You’ll Get\nThe opportunity to be part of a brand redefining the future of wellness\nA premium environment with industry-leading facilities.\nDevelopment and progression opportunities aligned to your level.\nAccess to a vibrant, engaged member community.\nThe platform to build your career, reputation and impact.\nOUR PERKS\n30 days annual leave.\nPension fund.\n50% discount on Kauai meals while on duty.\nComplimentary Virgin Active membership for yourself.\nPay Range\n£12.71—£12.71 GBP","description_format":"text","description_chars":3095,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports","Fitness"],"lifecycle":[{"event":"open","at":"2026-10-07T15:39:16Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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