{"id":2998110,"url":"https://alion.io/job/virgin-active-team-trainer","title":"Team Trainer","company":{"id":1963592,"name":"Virgin Active","domain":"virginactive.co.uk","url":"https://alion.io/company/virginactive-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bromley, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":29},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T10:12:59Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T04:07:37Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Team Trainer to join our KAUAI team.\nRole Type: Full time\nNumber of hours: 40\nIn this role, you’ll help our team deliver an exceptional customer experience by coaching, supporting and developing Team Members while role-modelling KAUAI and Virgin Active standards across service, food quality, safety and operations.\nThe Role\nTrain and coach new and existing Team Members on customer service, recipes, food safety, allergens and store procedures.\nSupport new starters during their first shifts, helping them build confidence and work independently.\nProvide positive, constructive coaching during service and identify opportunities to develop team capability.\nLead training for new menu launches, ensuring Team Members understand ingredients, allergens, build steps and presentation standards.\nRole-model excellent customer service, product quality, hygiene and operational standards.\nReinforce food safety and allergen procedures, including cross-contamination, temperature control, storage, labelling and cleaning.\nWork across FOH and BOH, demonstrating correct preparation, portioning, presentation and service standards.\nCommunicate training progress, knowledge gaps and recurring issues to Managers and Operations Trainers.\nCoach Team Members to confidently handle customer, allergen and dietary queries and deliver friendly, professional service.\nCreate a positive learning environment where Team Members feel supported to ask questions and develop.\nWork collaboratively with the Virgin Active team to deliver a consistent and welcoming member experience.\nWho We're Looking For\n1-2 years’ experience in food service or hospitality.\nPrevious supervisory or shift-leading experience is desirable.\nFood Safety Level 3 qualification and Food Allergy & Intolerance Training.\nStrong communication, coaching and interpersonal skills.\nThe ability to adapt your coaching style to different levels of experience and learning needs.\nStrong knowledge of food safety, hygiene, allergens and operational standards.\nExcellent organisation and attention to detail.\nThe ability to follow recipes, procedures and specifications accurately.\nA positive, approachable and professional attitude.\nThe confidence to remain calm and dependable during busy periods.\nMost importantly, you’ll be a reliable role model who takes ownership, supports your team and helps create an environment where people can learn, grow and deliver their best\nWhat You’ll Get\nThe opportunity to be part of a brand redefining the future of wellness.\nA premium environment with industry-leading facilities.\nDevelopment and progression opportunities aligned to your level.\nAccess to a vibrant, engaged member community.\nThe platform to build your career, reputation and impact.\nOUR PERKS\n30 days annual leave\nPension fund\n50% discount on Kauai meals while on duty\nComplimentary Virgin Active membership for yourself\nPay Range\n£14.87—£14.87 GBP","description_format":"text","description_chars":3432,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness"],"lifecycle":[{"event":"open","at":"2026-10-21T11:21:57Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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