{"id":2472497,"url":"https://alion.io/job/virginia-tech-it-support-technician","title":"IT Support Technician","company":{"id":35633,"name":"Virginia Tech","domain":"vt.edu","url":"https://alion.io/company/virginia-tech-news","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PageUp","truth_index":{"grade":"A","score":95,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":207,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Ansible","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T19:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T00:03:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nBased on the foundation of the Ted and Karyn Hume Center for National Security and Technology, Virginia Tech launched the Virginia Tech National Security Institute in September 2021. With a presence in Blacksburg and the Washington, D.C., metro area, the institute aspires to be the nation's preeminent academic organization at the nexus of interdisciplinary research, technology, policy, and talent development, the national security institute will advance national security in pursuit of a secure America.\nThe Virginia Tech National Security Institute is seeking applicants for an IT Support Technician responsible for diagnosing and resolving hardware, software, and network issues across the institute’s systems and devices. The position provides technical support in person, over the phone, and through helpdesk tickets. This position will be responsible for the installation, configuration, and maintenance of MS-support operating systems, office applications, and local networks while managing user access by setting up accounts and enforcing data security policies. Additional responsibilities include maintaining technical documentation and knowledge bases, tracking hardware inventory, collaborating with stakeholders, and escalating complex problems when necessary.\nThe successful candidate will be detail-oriented, possess strong problem-solving and interpersonal skills, and be able to execute tasks with limited direction. This position reports to the Director of IT & Strategy. The institute conducts research supporting the national security community; therefore, US citizenship is required for this position.\nRequired Qualifications\nStrong problem-solving skills, and the ability to execute tasks with limited direction.\nDemonstrated technical ability to troubleshoot complex hardware and software issues with desktops, laptops and servers.\nExperience using Windows OS and applications such as Microsoft Office, Adobe Acrobat.\nExperience with OS deployment and configuration tools such as Microsoft MDT and Ansible.\nExperience with Active Directory for user account provisioning and permissions.\nKnowledge of fundamental networking concepts (TCP/IP, vlan, etc.)\nAbility to multi-task and work in a dynamic team environment.\nFluency with digital collaboration tools such as M365 email, MS teams, zoom and electronic calendars.\nEffective communication skills.\nDemonstrated customer service skills.\nAbility to lift and move up to 50lbs, climb ladders, stoop, bend, walk, and squat for long periods.\nDue to environmental restrictions, must be a U.S. Citizen.\nPreferred Qualifications\nDegree or certifications in a relevant area such as computer science, information technology, or significant relevant IT experience.\nExperience working on an IT help desk using an IT Service Management ticketing system.\nExperience with automated deployment tools for OS and software updates.\nExperience installing and troubleshooting issues with Mac OS\nPay Band\n4\nOvertime Status\nNon-Exempt: Eligible for overtime\nAppointment Type\nRestricted\nSalary Information\n$60,000-$80,000; commensurate with experience.\nHours per week\n40\nReview Date\n10/28/2026\nAdditional Information\nDue to the nature and sensitivity of the work of the institute, this position is resticted to only U.S. Citizens.\nThis position is located in the Virginia Tech Research Center located in Arlington, VA.\nThe successful candidate will be required to have a criminal conviction check.\nAbout Virginia Tech\nDedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes.A leading global research institution, Virginia Tech conducts more than $650 million in research annually.\nVirginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.\nVirginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.\nIf you are an individual with a disability and desire an accommodation, please contact NSI HR at  during regular business hours at least 10 business days prior to the event.","description_format":"text","description_chars":5557,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-13T20:15:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":207,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-14T00:19:23Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/virginia-tech-it-support-technician","json_url":"https://alion.io/job/virginia-tech-it-support-technician.json","meta":{"generated_at":"2026-10-14T00:19:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35633},"rest":"https://alion.io/mcp/rest/get_company?id=35633"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvirginia-tech-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvirginia-tech-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvirginia-tech-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/virginia-tech-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvirginia-tech-it-support-technician"}]}