AI Operations Engineer

Job Description:

• Serve as the technical SME and primary champion for our rollout, partnering with HR department-by-department to support technical request and access, identify productivity bottlenecks, and implement high-impact AI use cases.
• Define, monitor, and report on enterprise AI costs by department, creating structured dashboards to ensure optimized allocations and fiscal efficiency across our SaaS toolset.
• Partner with Information Security and legal teams to review, and assess new AI tools and vendors, validating how to implement connectivity.
• Collaborate with internal infrastructure and security platform engineering teams to translate evolving technical AI guardrails into frictionless business enablement policies.
• Architect and document long-term support processes, training modules, and standard operating procedures (SOPs) to transition daily AI ticket triaging, troubleshooting, and license management smoothly to the broader IT support team.

Requirements:

• 2+ years of experience in agentic AI, IT operations, and business systems enablement, 4 years technical program management.
• Hands-on technical experience deploying, configuring, or supporting generative AI productivity suites (such as Google Gemini, OpenAI/ChatGPT Enterprise, or Microsoft Copilot) across corporate environments.
• Hands-on experience integrating with frontier LLMs, multi-agent frameworks, and vector/retrieval systems.
• Strong fundamentals in general software development with proficiency in languages like Python and C++.
• Ability to design with Model Context Protocol (MCP) servers and connect AI systems to existing internal legacy databases and web APIs.
• Strong analytical and quantitative skills with experience building dashboard telemetry using APIs (e.g., utilizing Sheets, SQL, Looker, or similar BI tools) to gather info across platforms to track API utilization, software licensing, or operational costs.
• Exceptional agility and communication skills, with a proven ability to demystify complex technical tools for non-technical users and coordinate across IT, Security, and Engineering.
• Successfully designed and implemented repeatable AI-enabled workflows that address team bottlenecks and improve efficiency.
• Can-do attitude with never-ending curiosity to learn.

Benefits:

• Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.