Senior Client Success Manager

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working-over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people.

As a Senior Client Success Manager at Virta, you’ll have the opportunity to directly impact people’s lives by helping our clients who have contracted via our health plan partners bring life-changing care to their members. You’ll own relationships with some of the nation’s most forward-thinking plan sponsors (employers, health plans), using data, storytelling, and strategy to show how Virta’s approach delivers measurable health and financial outcomes. Success in this role means becoming a trusted advisor to your clients, driving exceptional satisfaction and retention, and shaping how Virta scales its impact. You’ll thrive here if you love solving complex challenges, collaborating cross-functionally, and finding innovative ways to demonstrate value at scale.

Responsibilities

• Manage the end-to-end client lifecycle for a strategic and growing list of employer clients contracted through our health plan partners, driving retention and satisfaction through proactive, data-informed account management

• Prepare and deliver persuasive business reviews that leverage clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and drive continued investment in Virta by client and partner alike

• Act as a consultative advisor to clients - leading expansion discussions by identifying evolving needs and connecting client objectives and population health trends to Virta’s value story

• Lead renewal negotiations and upsell contracting, leveraging strong judgment, transparency, and client advocacy, guiding stakeholders toward mutually beneficial terms

• Monitor key success indicators for your accounts, surfacing risks and opportunities early and adjusting strategy to achieve desired outcomes

• Build strong, trusted relationships with internal cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial to deliver exceptional client experiences

• Partner with Member Engagement to expand awareness and adoption within your book of business through campaigns and targeted engagement

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

• Immerse yourself in Virta’s mission, product, and customer success strategy

• Learn key systems and tools (Asana, JIRA, Salesforce, Looker) and understand team workflows

• Shadow client calls and observe cross-functional collaboration across Commercial, Clinical, and Operations

• Build relationships with key internal and external stakeholders

• Develop familiarity with reporting templates, renewal processes, and escalation pathways

• Share early observations and ideas for improving workflows or client deliverables

• Fully own a defined book of business, independently managing renewals, satisfaction, and reporting

Must-Haves

• 6-8 years of experience in customer success, consulting, or client-facing account management roles

• Proven track record of independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth outcomes

• Demonstrated success leading contract renewals and expansions, with consultative selling and negotiation skills that connect customer needs to measurable outcomes and ROI

• Experience presenting strategic and financial value to HR, benefits, and consultant audiences

• Strategic thinker with strong business acumen - understands key levers of account growth, client economics, and decision-making within employer benefits

• Skilled relationship builder who earns trust with senior client and cross-functional partners

• Highly analytical and detail-oriented; uses data and insights to inform decisions and guide customer conversations

• Exercises strong judgment in execution and prioritization; escalates strategic or sensitive issues appropriately

• Curious, proactive, and improvement-oriented - asks “why,” experiments thoughtfully, and shares learnings

• Thrives in a fast-paced, high-growth, and evolving environment

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

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Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $99,500-128,500/year. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.

Clinical roles: We currently do not hire in the following states: AK, HI, RI

Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.

Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools (provided by OpenAI, AWS, and Google Gemini) in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel. For more information, see Ashby's AI Terms at https://www.ashbyhq.com/resources/terms-ai-features

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