{"id":3308070,"url":"https://alion.io/job/virta-sant-build-release-support-engineer-cicd","title":"Build & Release Support Engineer | CI/CD","company":{"id":2124108,"name":"Virta Sant","domain":"virtasant.com","url":"https://alion.io/company/virtasant","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":76,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Austin, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":94},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Git","optional":false},{"name":"GitHub Actions","optional":false},{"name":"GitLab CI","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"JFrog Artifactory","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Maven","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"Spinnaker","optional":false},{"name":"Unix","optional":false},{"name":"Gradle","optional":true},{"name":"Grafana","optional":true},{"name":"Prometheus","optional":true}],"status":"live","first_seen_at":"2026-09-10T23:38:59Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-27T23:33:57Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Build & Release Support Engineer - CI/CD \nLocation: Remote | Time Zone: (US, Canada, Brazil, Chile, Colombia, Mexico) (8AM-5PM Pacific)\nAbout Virtasant\nVirtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world’s largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.\nFor this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.\nAbout Virtasant\nFreedom to Grow. Power to Deliver.\n At Virtasant, talented people do their best work in an environment built on trust, autonomy, and continuous learning. With team members in 130+ countries, we are a remote-first, proudly diverse organization focused on meaningful work and real impact.\nRole Overview\nThe Build & Release Support Engineer provides high-impact technical support for the customer’s build, release, and CI/CD systems, which every developer depends on to ship software.\nThis role is deeply developer-facing and centers on build pipelines, software supply chain workflows, and release tooling. You will help engineers resolve blockers across tools like Maven, Java build systems, Docker, Spinnaker, Artifactory, and Jenkins.\nSuccess depends on strong troubleshooting skills, clear communication, and the ability to manage multiple threads and tickets in parallel. You will be the front line, ensuring developers can deliver reliably, safely, and at high velocity.\nBusiness Outcome\nBecome a deep expert in the customer’s build and release ecosystem and deliver fast, accurate support across Slack and tickets. Your work will maintain high developer velocity and minimize disruption across global engineering teams.\n\nSuccess Measures\nHealthy volume of threads and tickets handled with high-quality outcomes\n\nConsistent achievement of time-based SLAs\n\nHigh customer satisfaction through surveys\n\nAccurate classification of issue type, severity, and patterns\n\nWhat Will Be True When You Succeed\nDevelopers ship faster with fewer build and release blockers\n\nCI/CD and software supply chain tooling become more reliable and more usable\n\nEscalations decrease due to strong frontline troubleshooting\n\nCore Work Units\n1. Frontline Support for Build & Release Systems\nManage Slack threads and tickets (roughly 50/50)\n\nTriage build failures, broken pipelines, dependency issues, and configuration errors\n\nProvide fast, accurate context before escalating\n\nHandle multiple interactions in parallel without losing track\n\n2. Deep-Dive Troubleshooting & Incident Support\nDiagnose complex build, packaging, or artifact problems independently\n\nInvestigate issues involving Maven builds, Java compilation, Docker images, Artifactory repos, Jenkins jobs, and Spinnaker pipelines\n\nProvide structured guidance throughout incidents\n\n3. Escalation Management\nComplete a thorough analysis before escalating\n\nGather all required details upfront to reduce back-and-forth\n\nProduce clean, high-quality escalation tickets that downstream teams can act on immediately\n\n4. Documentation & Knowledge Development\nMaintain and refine FAQs and internal documentation\n\nCreate problem-solution one-pagers for recurring issues\n\nDocument newly solved problems instinctively and thoroughly\n\nHigh-Quality Work - what top performance looks like\nFrontline Support\nQuickly identifies whether the issue is build-related, config-related, or infra-related\n\nMoves smoothly from triage to deeper analysis\n\nJuggles multiple developer inquiries without missing follow-ups\n\nDeep-Dive & Incident Support\nResolves complex pipeline or build issues without escalation\n\nCoordinates multi-user incidents involving large build failures\n\nCommunicates clearly during investigation, root-cause analysis, and resolution\n\nEscalations\nOnly escalates after a thorough investigation\n\nProvides complete logs, reproduction steps, build metadata, and context\n\nSaves downstream engineers time with clean, accurate handoffs\n\nDocumentation\nDocumentation is so clear that users avoid opening tickets\n\nProactively updates and refines materials for clarity and accuracy\n\nQuickly turns real-world issues into reusable knowledge\n\nTypical Day / Work Patterns\n~50% Slack support, ~50% ticket handling\n\nDocumentation and PRs during low ticket volume periods\n\nWeekly team meeting to review escalated tickets\n\nHigh rate of context switching and parallel issue management\n\nRequired Skills & Experience\nNon-Negotiable Skills\nGit proficiency\n\nCI/CD tooling expertise (Jenkins, GitHub Actions, GitLab CI, etc.)\n\nBuild & Release engineering fundamentals\n\nMaven and Java build tooling\n\nUnderstanding of software supply chain lifecycle\n\nComfort supporting Artifact repositories (Artifactory, Nexus, etc.)\n\nExperience with Spinnaker or similar deployment orchestration\n\nStrong troubleshooting ability\n\nClear written and spoken communication\n\nSDLC understanding\n\nUnix command-line proficiency\n\nLinux command-line proficiency\n\nScripting (Python/Bash)\n\nContainer knowledge (Docker/Kubernetes)\n\nNice-to-Haves\nMonitoring tools (Prometheus/Grafana)\n\nPrior SRE experience\n\nMinimum Qualifications\n2-5 years in Build/Release Engineering, DevOps, SRE, or software development\n\nStrong troubleshooting skills\n\nClear communication skills\n\nStrong linux skills, scripting, Git, and containers\n\nSolid Linux/Unix experience\n\nExperience with build tools (Maven/Gradle), containers, and artifact management systems\n\nDisqualifiers: no CI/CD experience, poor communication\n\nWhat You’ll Love\nConstant learning and rapid skill growth\n\nHands-on technical problem solving\n\nDirectly unblocking developers across a global organization\n\nWhat May Be Challenging\nHigh context switching\n\nRepetitive problem patterns\n\nPressure from supporting high-visibility systems\n\nDifferentiation: Industry\nRemote-first, trust-based culture\n\nGlobal team across 130+ countries\n\nHigh autonomy and respect for your time\n\nExposure across 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