{"id":3288640,"url":"https://alion.io/job/virtu-hire-client-services-accounts-coordinator-fixed-term-contract","title":"Client Services & Accounts Coordinator | Fixed Term Contract","company":{"id":6480,"name":"Virtu-Hire","domain":"virtu-hire.com","url":"https://alion.io/company/virtu-hire","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":101,"ghost_share":0.198,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":91,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":83},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":true},{"name":"Xero","optional":true}],"status":"live","first_seen_at":"2026-10-26T19:22:35Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T03:36:17Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Our client in the UK is a n education provider delivering personalised tutoring and alternative provision to children and young people with special educational needs (SEN). They work with local authorities, schools and private families. The work combines responsive client service with careful coordination of tutors, learners and financial administration.\nThe opportunity\nThey are looking for a capable, friendly and highly organised professional to support day-to-day client operations during a colleague’s maternity leave. This is a varied, hands-on position combining accounts administration, client onboarding and first-line enquiries. It is not a conventional sales Account Manager position or a high-volume call- centre role.\nCore responsibilities\nAccounts, invoicing and administration\nOversee the shared accounts inbox; prepare credit requests and handle routine billing questions from families, schools and local authorities.\nMaintain debtor reports, follow up unpaid balances courteously by email and telephone, and escalate sensitive or unresolved issues to management.\nRecord and check bank and Direct Debit payments, match remittance information and maintain accurate client balances in TutorCruncher and related systems.\nSupport monthly invoicing checks, rate and lesson corrections, purchase-order tracking and the submission of invoices through customer portals.\nRun the existing daily automated quality assurance (QA) process, review the results and investigate or escalate any issues identified.\nClient onboarding and tuition coordination\nPrepare tutor-proposal communications, add agreed rates and deadlines, and follow up with prospective clients appropriately.\nIssue registration invoices, track payments, send tutor introductions and coordinate next steps for trial lessons and continuing tuition.\nUpdate jobs, client/tutor rates and tracking records; liaise with Client Managers and Education Consultants to ensure an efficient, accurate client journey.\nFirst-line enquiries and wider team support\nAnswer and triage incoming telephone, website live-chat and email enquiries; capture key details, answer straightforward questions and route complex enquiries to the relevant colleague.\nProvide occasional basic lead-handling or Client Manager cover when colleagues are unavailable, rather than holding a primary client-management portfolio.\nMaintain accurate Excel-based operational reports and provide other practical administrative support as priorities evolve.\nRequirements\nEssential\nExcellent spoken and written English, a warm and professional telephone manner, empathy, tact and confidence communicating with UK families and organisations. The ability to create positive rapport with sincerity. \nProven experience in a client-services, accounts administration, billing/receivables or operations-support role; comfortable balancing customer-facing work with detail-heavy administration.\nStrong attention to detail, ownership of tasks, sound judgement and the ability to prioritise competing deadlines while working remotely.\nVery good Excel and Microsoft 365 skills, including confidently using and checking structured spreadsheets, exports, filters, formulas and shared records.\nComfort handling confidential information and following access-control and safeguarding escalation procedures relevant to a children’s education provider.\nDesirable\nHands-on experience with Xero, customer/tuition management systems, accounts receivable, Direct Debit administration or invoice portals.\nExperience with CRM software, shared inboxes, live-chat platforms, Slack and cross-functional workflow coordination.\nPrevious experience serving UK-based customers, education organisations or service businesses.\nWorking arrangements and onboarding\nDedicated full-time resource based in Cape Town, working remotely and covering agreed UK working hours (including telephone and live-chat availability).\nTarget start: 23rd November 2026, ideally allowing a handover before the current employee begins maternity leave at the end of November.\nThe initial requirement is expected to be 9-12 months, with the possibility of an extension or a continuing role as the business grows; no ongoing position is guaranteed.","description_format":"text","description_chars":4217,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-26T19:22:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":91,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/virtu-hire-client-services-accounts-coordinator-fixed-term-contract","json_url":"https://alion.io/job/virtu-hire-client-services-accounts-coordinator-fixed-term-contract.json","meta":{"generated_at":"2026-10-30T06:24:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8884,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6480},"rest":"https://alion.io/mcp/rest/get_company?id=6480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvirtu-hire-client-services-accounts-coordinator-fixed-term-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvirtu-hire-client-services-accounts-coordinator-fixed-term-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvirtu-hire-client-services-accounts-coordinator-fixed-term-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/virtu-hire-client-services-accounts-coordinator-fixed-term-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvirtu-hire-client-services-accounts-coordinator-fixed-term-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3288640}},{"tool":"search_jobs","arguments":{"company":"virtu-hire.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3288640},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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