Offshore SDR / Appointment Setter
ABOUT THE OPPORTUNITY
A fast-growing US-based solar lead generation business is expanding its offshore sales and appointment-setting team and is seeking a confident, energetic, and experienced SDR / Appointment Setter to support US operations remotely from South Africa.
This business operates within a high-volume, fast-paced sales environment where speed-to-lead, professionalism, and customer engagement are critical to success.
ROLE OVERVIEW
This is a phone-heavy outbound and inbound appointment-setting role focused on engaging homeowners who have submitted interest in solar online. The successful candidate will qualify prospects, handle basic objections, and book qualified appointments directly into the CRM.
When inbound lead flow slows down, the role will shift toward outbound follow-up activities, including re-engaging aged homeowner databases and following up with no-show appointments.
The ideal candidate is warm, articulate, resilient, and highly comfortable speaking with US-based customers throughout the day.
Requirements
KEY RESPONSIBILITIES
- Contact warm inbound leads who have shown interest in solar products and services
- Qualify homeowners against company criteria
- Handle basic objections professionally and confidently
- Schedule qualified in-person appointments within the CRM
- Conduct outbound follow-up calls to aged homeowner lists
- Re-engage missed or no-show appointments
- Maintain accurate CRM notes and lead statuses
- Meet daily and monthly appointment-setting targets
- Deliver a high-energy, professional customer experience on every call
- Work collaboratively with the US-based sales team
REQUIREMENTS
- Previous appointment-setting, telesales, cold-calling, or SDR experience
- Prior solar industry experience highly preferred
- Experience within adjacent industries such as insurance, mortgage, home services, HVAC, roofing, or real estate cold calling is advantageous
- Strong verbal communication skills with fluent English
- Neutral or near-neutral accent suitable for US customers
- Friendly, confident, and conversational phone manner
- Emotionally resilient and comfortable handling rejection
- Ability to work independently in a remote environment
- Comfortable working high call volumes daily
- Full-time availability aligned to US Eastern Time
- Saturday availability is non-negotiable
- Experience using GoHighLevel or similar CRMs advantageous
- Stable internet connection and professional remote working setup required
TOOLS & PLATFORMS
- GoHighLevel (CRM and dialer)
- Excel
- Browser-based VoIP / dialer systems
Benefits
COMPENSATION & BENEFITS
- Approx. $1,800/month all-inclusive package
- Additional commission of $5-$10 per booked appointment
- Closed-deal performance bonuses
- Long-term growth opportunity within a scaling US sales operation
- Exposure to a high-growth international sales environment