{"id":1308509,"url":"https://alion.io/job/virtual-peaker-client-success-manager","title":"Client Success Manager","company":{"id":2163494,"name":"Virtual Peaker","domain":"virtual-peaker.com","url":"https://alion.io/company/virtual-peaker","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-04-14T00:00:00Z","employer_posted_date":"2026-04-14","last_verified_at":"2026-10-15T15:57:06Z","board_verified":true,"closed_at":null,"days_open":184,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":184},"description":"Client Success Manager\nVirtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.\nRole Responsibilities\nAs a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to:\nCultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications \nCollaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects\nLead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker\nUse tools to document activities and codify decision points and milestones\nFollow internal processes to track, manage, and respond to client inquiries and product feedback \nApply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients \nIdentify growth opportunities for new revenue or expanded scope and support teammates that lead upsells\nDevelop strategies to meet Virtual Peaker’s goals related to clients and managing accounts \nOther duties as assigned that contribute to Virtual Peaker’s success\nEducation & Experience\nBachelor's degree from an accredited institution\n3-5 years of experience in consulting, customer service, account management, project management, or a combination thereof\nUnderstanding of utilities, clean energy, and grid modernization issues, including distributed energy resources\nExperience working within a web-based CRM ecosystem, such as Salesforce or Hubspot\nExperience with Google Suite, Slack, and other online collaboration tools \nA collaborative and growth-oriented mindset that is motivated to learn new things quickly\nA sense of ownership and pride in one’s performance and impact on the company’s success\nCritical thinking and problem-solving skills\nStrong organizational skills, including project and process management\nRemote work experience and ability to travel for conferences, client visits, and company gatherings\nWhat You Can Expect\nFull remote position, with remote-work stipend.\nCompetitive salary + Equity\nA collaborative workplace, which will challenge you and celebrate your work\nFull benefits medical, dental, vision, 401k\nGenerous vacation time, sick leave, and holidays\nDiverse and inclusive community for everyone\nInterested?\nVirtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.\nCompetitive Salary\nBenefits: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.","description_format":"text","description_chars":2998,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Generous vacation","Growth opportunities","Stock options","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Smart Grid","Energy Management"],"lifecycle":[{"event":"open","at":"2026-09-26T15:05:50Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.243,"p_room":0.28,"age_days":184,"expected_fill_days":33,"reasons":["conf:4","urgency","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/virtual-peaker-client-success-manager","json_url":"https://alion.io/job/virtual-peaker-client-success-manager.json","meta":{"generated_at":"2026-10-15T17:07:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25912,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2163494},"rest":"https://alion.io/mcp/rest/get_company?id=2163494"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvirtual-peaker-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvirtual-peaker-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvirtual-peaker-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/virtual-peaker-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvirtual-peaker-client-success-manager"}]}