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They provide strategic guidance, professional training, and tailored resources to help clinic owners streamline operations and scale their practices effectively.\nThey are now seeking to hire an Operations and Client Coordinator to run day-to-day business operations, client communications, and administrative workflows. This key position ensures seamless service delivery, payment management, and member coordination so executive leadership can focus on strategic growth and business expansion.\nJob Responsibilities\nClient Communication & Inbox Management\nMonitor and reply to WhatsApp messages from clients, members, and leads within four business hours \nTriage the central administrative inbox by acting on, forwarding, or flagging emails as appropriate \nDraft clear, warm, and professional emails and send approved WhatsApp templates for event invites and reminders \nLog comprehensive call and session notes following every client touchpoint \nCRM & Database Administration\nMaintain accurate CRM records by adding, updating, tagging, and segmenting contacts \nKeep sales and client pipelines completely up to date \nManage member portal access and pull contact history reports upon request \nPrepare lead briefings prior to sales sessions \nFinancial Administration & Onboarding\nGenerate payment links, issue invoices, and process tax receipts \nSend polite payment reminders and follow up on overdue accounts on schedule \nReconcile weekly payments against the CRM and highlight any gaps \nSort quarterly credit card statements for the accountant and prepare weekly financial summaries \nOnboard new coaching members by issuing welcome emails, tracking contracts, sending questionnaires, and setting up portal access \nEvent Coordination & Calendar Management\nBook and send reminders for one-on-one sessions, distributing post-session summaries via Zoom or Fathom \nTrack event registrations and attendance using Google Sheets \nDistribute pre-event details, venue information, certificates, feedback forms, and thank-you notes \nCoordinate sponsor details and manage digital workbook inserts \nContent Support & Process Documentation\nWrite daily content briefs for the video editor using AI drafting tools \nSchedule social media posts to keep the content calendar fully populated \nDocument recurring tasks into clear step-by-step SOPs to streamline workflows \nSend a brief end-of-day update highlighting completed tasks, pending items, and decisions needed \nRequirements\nMinimum 2 years of experience in a virtual assistant, administration, or client coordination role \nExcellent written and spoken English with the ability to write clear, warm, and professional communications independently \nHands-on CRM experience with platforms such as GoHighLevel, Tekmatix, HubSpot, or similar \nStrong proficiency in Google Workspace including Gmail, Drive, Sheets, and Forms \nExperience using generative AI tools like Claude or ChatGPT regularly for work tasks \nExceptional organisational skills with strong attention to detail regarding deadlines, payments, and confidential data \nSound judgment regarding when to take independent action versus when to escalate issues \nNice-to-Have Skills\nBackground or experience in healthcare, clinical, or coaching environments \nFamiliarity with Australian business norms and culture \nBasic process automation skills using tools such as Zapier \nFamiliarity with design platforms like Canv\nBenefits\nPermanent work-from-home set-up\nDayshift (Australian Eastern Standard Time business hours)\nFull-time job\nHMO (STAFF only)\nAnnual leave\n13-month pay\nWith Government mandated benefits","description_format":"text","description_chars":3712,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-05T02:12:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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