{"id":1853432,"url":"https://alion.io/job/virtualq-senior-software-engineer-ai-driven-platform-agentic-systems-mwd","title":"Senior Software Engineer – AI-Driven Platform & Agentic Systems (m/w/d)","company":{"id":2384401,"name":"virtualQ","domain":"virtualq.io","url":"https://alion.io/company/virtualq-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"softgarden","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":60},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Clean Architecture","optional":false},{"name":"Function Calling","optional":false},{"name":"LLM","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Tool Use","optional":false},{"name":"AWS","optional":true},{"name":"Docker","optional":true},{"name":"Elixir","optional":true},{"name":"GDPR","optional":true},{"name":"GitHub","optional":true},{"name":"ISO 27001","optional":true},{"name":"JavaScript","optional":true},{"name":"LangChain","optional":true},{"name":"LlamaIndex","optional":true},{"name":"Python","optional":true},{"name":"Radix UI","optional":true},{"name":"React.js","optional":true},{"name":"Ruby","optional":true},{"name":"Ruby on Rails","optional":true},{"name":"shadcn/ui","optional":true},{"name":"Tailwind CSS","optional":true},{"name":"Text-to-Speech","optional":true},{"name":"Twilio","optional":true},{"name":"TypeScript","optional":true},{"name":"Vite","optional":true}],"status":"live","first_seen_at":"2026-03-26T15:11:14Z","employer_posted_date":"2026-03-26","last_verified_at":"2026-10-17T20:09:49Z","board_verified":true,"closed_at":null,"days_open":205,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":204},"description":"Build the intelligence layer for enterprise customer communication.AI-native platform · Real customer contacts · Production, not demos.\nThe Problem We're Solving\nCustomer communication is one of the largest, most fragmented operational challenges in enterprise - and one of the last areas where AI has not yet delivered on its promise. Companies run dozens of disconnected tools for routing, bots, scheduling, and analytics. Customers still wait. Agents still drown.\nThe intelligence layer is missing.\nvirtualQ is building that layer. We are the AI-powered operating system for customer communication - a platform that does not bolt on intelligence, but is built on it. Our system processes tens of thousands of real interactions every day across voice and digital channels, for enterprise clients in insurance, healthcare, and public services. Clients who can't afford downtime, and where compliance isn't optional.\n\"Configured as-a-prompt. Optimized by experience. Trusted by design.\"\nThe Role\nYou'll work at the intersection of a battle-tested production platform and the next generation of AI architecture. That means taking on real ownership - not just shipping features, but shaping how intelligent systems get built and deployed in high-stakes environments.\nThis is not a research role. It is not a demo team. Every line of code you write runs in production, affects real people trying to reach help, and integrates with the complex infrastructure of regulated enterprises. The bar is high - and so is the impact.\nWhat You'll Own\nYou build it, you own it. Here's where you'll have impact:\nCore Platform Engineering. Extend and improve our backend services and data pipelines - the foundation everything else runs on. Clean architecture, high availability, real scalability.\nLLM Integration in Production. Bring large language models into real customer workflows: decision logic, tool calling, memory, orchestration. Not wrapped in a demo - shipped and monitored in production.\nVoice & Conversational AI. Build intelligent voice and chat agents for inbound and outbound use cases, including speech recognition, dialogue management, and integration with contact center infrastructure.\nAgentic Systems. Design and implement autonomous workflows - agents that plan, decide, and interact with internal services, embedded in auditable and controllable system boundaries.\nAI Quality & Observability. Ensure AI-driven features are traceable, testable, and compliant. In regulated environments, explainability and reliability are not nice-to-haves.\nThe Stack\nWe are not starting from scratch - and that is a good thing. Our platform is proven in production. We are expanding it deliberately toward AI-native architecture:\nBackend\nRuby on Rails · Python · Elixir\nFrontend\nReact · TypeScript · Tailwind · shadcn · Vite\nInfrastructure\nCloud native AWS, all-in · Docker\nAI & ML\nLLM orchestration · Voice AI (STT / TTS / NLU) · ML optimization models\nTelco\nDeutsche Telekom · Twilio\nWhat We're Looking For\nYou bring:\nSeveral years of experience in backend or platform engineering - you've shipped and maintained production systems and know the difference between code that works and code that lasts.\nStrong software engineering fundamentals: architecture, testing, observability - not because someone told you to, but because you've felt the pain of the alternative.\nGenuine curiosity about - and ideally hands-on experience with - LLMs, conversational AI, or agentic systems. Not just read about it; actually built something.\nOwnership mentality. You take on a problem, drive it forward, and flag issues early. You don't wait to be asked.\nA permanent work and residency permit for Germany / EU.\nBonus points if you have:\nGerman language skills - that might be helpful during building great prompts\nExperience with voice systems, bots, or dialog platforms in production\nFamiliarity with LLM frameworks (LangChain, LlamaIndex, or similar) or agentic patterns\nUnderstanding of enterprise security requirements: ISO 27001, GDPR, audit trails\nWhy virtualQ - Why Now?\nProduction-grade AI, not a lab. The infrastructure you build serves tens of thousands of real interactions for clients who can't switch off. That makes the engineering harder - and the impact real.\nGreenfield on Brownfield. A mature, stable platform paired with wide-open architectural decisions on the path to AI-native. High ownership. Actual say in how things get built.\nThe experience flywheel. We've accumulated real-world experience over a large number of contact center deployments and use cases. That knowledge makes our models better with every new client - a compounding advantage no new entrant can replicate quickly.\nTrusted by design - Made in Europe. ISO 27001 certified, GDPR-native, built for heavily regulated industries. As data sovereignty becomes strategically critical, this is a differentiator, not just a compliance checkbox.\nSmall team. Real ownership. A focused engineering team where you work directly with product and leadership. No ticket theater, no layers of approval. Flat hierarchy, honest feedback.\nHow We Hire\nWe keep it straightforward and respectful of your time:\n1 - Intro call (45 min)\nA quick conversation with engineering leadership - no trick questions, just context.\n2 - Technical conversation pt. 1 (60 min)\nWe talk through something you've built. Your time to shine.\n3 - Technical conversation pt. 2 (60-90 min)\nWe talk through something you’ve fixed for us ;-) Your chance to shine even more!\n4 - Founder conversation (45 min)\nA brief conversation with one of our founders - again, no trick questions, just cultural fit.\n5 - Offer\nFast feedback. We don't let decisions sit.\nReady To Build Something That Matters?\nSend us what you've built - a GitHub profile, a project, a system you're proud of. No cover letter required. We'll get back to you within 48 hours.","description_format":"text","description_chars":5861,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Virtual Events"],"lifecycle":[{"event":"open","at":"2026-10-04T20:18:24Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.19,"p_room":0.28,"age_days":204,"expected_fill_days":26,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/virtualq-senior-software-engineer-ai-driven-platform-agentic-systems-mwd","json_url":"https://alion.io/job/virtualq-senior-software-engineer-ai-driven-platform-agentic-systems-mwd.json","meta":{"generated_at":"2026-10-17T22:27:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2384401},"rest":"https://alion.io/mcp/rest/get_company?id=2384401"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvirtualq-senior-software-engineer-ai-driven-platform-agentic-systems-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvirtualq-senior-software-engineer-ai-driven-platform-agentic-systems-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvirtualq-senior-software-engineer-ai-driven-platform-agentic-systems-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/virtualq-senior-software-engineer-ai-driven-platform-agentic-systems-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvirtualq-senior-software-engineer-ai-driven-platform-agentic-systems-mwd"}]}