{"id":3721255,"url":"https://alion.io/job/virtuhire-sales-development-representative-lead-coordinator","title":"Sales Development Representative & Lead Coordinator","company":{"id":4466940,"name":"VirtuHire","domain":"virtuhire.com","url":"https://alion.io/company/virtuhire","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false}],"status":"live","first_seen_at":"2026-11-03T16:58:06Z","employer_posted_date":null,"last_verified_at":"2026-11-03T16:58:06Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Remote – South AfricaEmployment Type: Permanent, Full-Time\nWorking Hours: Tuesday–Saturday, 18:00–02:00 SAST\nRest Days: Sunday & Monday\nTarget Start Date: 15 September 2026\nLocation: Remote – South Africa\nSalary: Approximately $1,350 USD per month, depending on experience\nAbout the OpportunityWe are currently recruiting for a Sales Development Representative & Lead Coordinator to join a growing premium home-services business operating in Arizona, USA.\nThe business specialises in high-end residential and commercial services and works with homeowners across affluent areas of the Phoenix Valley.\nThis is a permanent opportunity for someone who enjoys customer interaction, lead qualification and appointment setting and is confident communicating with U.S. customers.\nThe successful candidate will play an important role in managing inbound enquiries and ensuring qualified opportunities are efficiently progressed through the sales pipeline.\nAbout the RoleThis is a lead qualification and appointment-setting position, rather than a traditional closing sales role.\nYou will be responsible for responding quickly to new enquiries, understanding the customer's requirements, qualifying opportunities and booking suitable appointments for the sales team.\nYou will also manage follow-ups, assist with Instagram enquiries and ensure the CRM remains accurate and up to date.\nRequirementsKey Responsibilities\nRespond to new inbound enquiries within 1–3 minutes wherever possible.\n\nEngage professionally and naturally with U.S. homeowners.\n\nQualify leads based on:\n\nProperty location\n\nProject requirements\n\nBudget\n\nTiming\n\nDecision-maker availability\n\nSet appropriate expectations around typical project budgets without providing final pricing.\n\nBook qualified onsite appointments or route suitable enquiries for remote quoting.\n\nFollow up with leads who have not responded.\n\nFollow up on open quotes and opportunities.\n\nManage conversations through Instagram DMs and convert suitable enquiries into phone conversations.\n\nMaintain accurate customer records and notes within the CRM.\n\nKeep pipeline stages, tasks and follow-ups up to date.\n\nEscalate pricing questions, discounts, design decisions, unusual projects and other matters requiring management input.\n\nProvide a short daily summary of activity, opportunities and follow-ups.\n\nMaintain a high standard of customer service throughout every interaction.\n\nRequirementsEssential\n\n2–5 years of experience in appointment setting, inbound sales, lead qualification, customer service or a similar role.\n\nExceptional spoken English with a clear, neutral and easy-to-understand accent.\n\nWarm, natural and confident communication style.\n\nComfortable speaking with U.S. customers, particularly affluent homeowners.\n\nStrong ability to qualify leads rather than simply book appointments.\n\nExcellent listening and questioning skills.\n\nStrong CRM and administrative discipline.\n\nAbility to work independently with limited supervision.\n\nExcellent follow-up and organisational skills.\n\nComfortable discussing project budgets in the region of $1,500–$3,000+ without being pushy or providing final pricing.\n\nComfortable working 18:00–02:00 SAST, Tuesday–Saturday.\n\nReliable internet, electricity and a suitable home working environment.\n\nAdvantageous ExperienceExperience within any of the following industries would be highly beneficial:\n\nHome services\n\nConstruction\n\nRoofing\n\nSolar\n\nLandscaping\n\nTrades\n\nProperty services\n\nHome improvement\n\nConsumer services\n\nField-service businesses\n\nExperience with GoHighLevel (HighLevel) is preferred.\nExperience with Jobber or another field-service CRM would also be advantageous.\nWhat We're Looking ForWe are looking for someone who can create a warm and positive customer experience while maintaining strong qualification standards.\nYou should be able to have a genuine conversation with a customer, understand their needs and determine whether the opportunity is suitable before booking an appointment.\nThe ideal candidate will:\nSound natural rather than scripted.\n\nBuild rapport quickly.\n\nListen carefully to customers.\n\nKnow when to handle an enquiry and when to escalate it.\n\nFocus on quality appointments rather than appointment volume.\n\nBe highly organised with CRM and follow-up tasks.\n\nTake ownership of their work.\n\nBe comfortable working independently.\n\nHave a genuine interest in developing within a growing business.\n\nWorking HoursTuesday–Saturday: 18:00–02:00 SASTSunday & Monday: Rest DaysDue to the U.S. working hours, candidates must be comfortable working a late shift and have a reliable home setup, including stable internet and electricity.\nLong-Term OpportunityThis is a permanent, open-ended position and is not a seasonal role.\nAs the business continues to grow, the successful candidate will have the opportunity to broaden their responsibilities into additional areas of the business, including lead qualification, customer reactivation, booking estimates and CRM/pipeline management across other service divisions.\nApplication ProcessIf you are interested in the opportunity and meet the requirements, please submit your application.\nShortlisted candidates will be required to complete a one-way introductory video, as strong spoken English, communication style and customer-facing presence are important aspects of the position.\nCandidates may also be asked to participate in a live inbound lead scenario as part of the interview process.\nOriginally posted on Himalayas","description_format":"text","description_chars":5474,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South 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