{"id":178808,"url":"https://alion.io/job/visa-assoc-systems-analyst","title":"Assoc Systems Analyst","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":138,"ghost_share":0,"stale_share":0.601,"repost_share":0.022,"time_to_fill_p50_days":32,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Claude Code","optional":true},{"name":"Linux","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-08-31T10:00:55Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-30T01:06:50Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nJob Description\nAssociate Systems Analyst - Major Incident Management\nJob Description\nJoin a team dedicated to minimizing the impact of major incidents across the organization. The MIM team leads efforts to resolve critical issues quickly, ensuring clear communication and coordination among all stakeholders. Our mission is to maintain focus and urgency during incidents, engage the right support groups, and drive continuous improvement in our processes.\nThis is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.\nResponsibilities:\nDevelop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process\nCommunicate well and work cordially in global teams with teammates from different cultures and time zones.\nAdhere to standard procedures and suggest improvements if needed.\nBuild the knowledge base and understand the various application service flows, products, services and support teams functions\nManage high-impact, high-severity incidents with a focus on minimizing business disruptions\nEnhance technical skills through participation in ongoing training\nOperations environments require shift work, including weekends and holidays as requested or scheduled.\nProactively work with Global Support groups and/or client or vendors to provide flexible and nimble solutions for client issues and resolve system problems quickly\nCoordinate and facilitate the resolution of major incidents with relevant teams.\nTrack update and close all assigned requests in the incident management system\nCreate Incident reports and ensure all incidents and changes comply with ITIL and operation policies\nQualifications\nBasic Qualifications\nBachelors degree, OR 3+ years of relevant work experience.\nPreferred Qualifications\nAssociate’s degree in IT, Computer Science or related field, with 2 or more years of experience in IT support, major incident management, service management or a related role, or bachelors degree in IT, Computer Science or related field.\nBasic understanding of server administration (e.g., basic commands, file system navigation on Windows and Linux), Network troubleshooting, Database concepts, and cloud computing.\nA keen interest in learning new skills and technology through online resources\nHands-on experience producing Daily, Weekly and Monthly Incident Management reports. \nFamiliarity with GenAI tools such as MS Co-pilot and experience automating with the help of Claude code are nice to have. \nPrevious experience with Client Services or Product Client Success teams measuring and reporting client environment stability/resiliency is a nice to have. \nMust be a self-starter and pick up new skills and knowledge.\nFamiliarity with ITIL framework and best practices\nStay current with industry trends and best practices in incident management.\nKnowledge of card payment services processing is highly preferred.\nAbility to prioritize and multitask. Flexibility and adaptability in work approach\nExcellent analytical problem-solving skills and the ability to drive multiple teams to achieve results.\nMust exercise a reasonable amount of independent judgment under minimum supervision.\nMust be result-oriented and constantly looking for new ways to improve efficiency and productivity.\nExcellent communication and customer service skills and dedication to enhancing customer service experience.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 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Docs: https://alion.io/developers"}}