{"id":1977863,"url":"https://alion.io/job/visa-associate-help-desk-analyst","title":"Associate Help Desk Analyst","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":152,"ghost_share":0,"stale_share":0.572,"repost_share":0.026,"time_to_fill_p50_days":23,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Active Directory","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"TCP/IP","optional":true},{"name":"VPN","optional":true},{"name":"Wi-Fi","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-06T22:02:39Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T23:30:45Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nJob Description\nVisa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience first. With this in mind, we are consolidating our Level 1 support teams across Corporate IT into a single organization and rethinking the way we provide Level 1 support to all end users. As a member of the End User Support Help Desk team, the Associate Help Desk Analyst will be responsible for providing exceptional end user experience while providing support for IT services and apps.\nReports to: IT Service Desk Team Lead\nWhat You'll Do\nEnsures customer satisfaction by providing timely response and resolution to contacts made to the Service Desk from different support channels. \nEnsures that contacts are logged with complete information into the ticketing tool and assigned with appropriate category and priority. \nPerforms diagnosis using documented procedures, troubleshooting techniques and approved tools. \nKeeps customers proactively updated on the status of their tickets. \nAssigns tickets - that are not resolvable by the Service Desk - to the correct resolver groups or vendors. \nNotify management about reported - or potential - Major Incidents. \nConfirms customer satisfaction before closing a ticket. \nContinuously learn and train about new technologies and products supported by the Service Desk. \nContribute to activities that keep knowledge base articles up to date. \nMeet and exceed individual performance goals. \nParticipate on Problem Management activities and Continual Service Improvement projects \nServes as a deputy to the Team Lead and helps conduct team huddles \nPosition is required to work various time zones, in support of 24x7x365 support requirements. \nThis is a hybrid position. Expectation of 3 days in office per week.\nQualifications\nBasic Qualifications\nBachelors degree, OR 3+ years of relevant work experience \nHas expertise on one or more of the supported domains or technologies (e.g. MS Exchange, System Administration, Business Application Support, MDM, etc.) \nExperience using remote support tools e.g. Remote Desktop, LogMeIn, Team Viewer, Bomgar, etc. \nPreferred Qualifications\nExceptional analytical & customer service skills \nCompleted at least two years of College education or equivalent IT / technical training \nCompTIA A+ or Microsoft Professional Certification a plus \nFoundation knowledge on team handling and supervision (some Team Lead or deputy Team Lead experience a plus) \nStrong interpersonal skills, verbal and written communication skills. \nAbility to interact effectively with customers, vendors, peers and management via multiple communication channels \nStrong problem-solving skills and decision-making ability \nTroubleshooting knowledge for Microsoft Windows 7 / 10, Mac, MobileDevices (Android & iOS), Microsoft Office applications suite, Office365, MS Exchange, Outlook, local and LAN printers, Wi-Fi, VPN, Internet Connectivity, Communication tools (Skype, Jabber, etc.) \nExpertise and work experience with Microsoft Active Directory Users and Groups Management \nAn understanding of basic network management (TCP/IP, Wireless, DNS, DHCP) including administration of various kinds of network devices \nMinimum four years of work experience as IT Service Desk analyst supporting end users of Corporate IT services and apps \nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.","description_format":"text","description_chars":4346,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":null,"kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-06T22:02:39Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":23,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/visa-associate-help-desk-analyst","json_url":"https://alion.io/job/visa-associate-help-desk-analyst.json","meta":{"generated_at":"2026-10-12T23:34:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38741,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":83},"rest":"https://alion.io/mcp/rest/get_company?id=83"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisa-associate-help-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisa-associate-help-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisa-associate-help-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visa-associate-help-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisa-associate-help-desk-analyst"}]}