{"id":3440127,"url":"https://alion.io/job/visa-business-operations-and-strategy-manager-client-services","title":"Business Operations and Strategy Manager, Client Services","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":127,"ghost_share":0,"stale_share":0.575,"repost_share":0.024,"time_to_fill_p50_days":33,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"MicroStrategy","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"As a manager in the Business Operations & Strategy team you will play an important role in driving the strategy and supporting day-to-day operations of the CEMEA Client Services (CS) organization. A significant focus for this role will be data analysis & reporting that will be used by the CEMEA Leadership Team to help inform decisions and run the business and supporting key initiatives to improve CS performance. Although this is not a client-facing role this person will work directly with client-facing teams on various projects communications and other initiatives. This is an individual contributor role but may be responsible for leading project teams.\nThe role is a direct report to Head of CEMEA CS Business Operations and Strategy in the CEMEA Client Services team and will be based in Dubai.\nResponsibilities\nDrive monthly and quarterly business reporting delivering clear insights data points and materials to support strategic decisionmaking.\nMonitor and action OKRs with rigor identifying variances trends risks and opportunities to enable timely coursecorrection.\nLead business analysis efforts leveraging data analytics dashboards forecasting models and sales tools to surface meaningful insights.\nGovern and enhance key performance metrics dashboards and reporting frameworks for executive leadership and crossfunctional stakeholders.\nPartner closely with Finance People Business Partners Product and Client Services to support financial oversight workforce planning and performance optimization.\nLead and manage large crossfunctional projects defining requirements tracking status mitigating risks and ensuring accountability against plan\nSupport and drive process improvement initiatives (AI and Automation driven) and operational excellence efforts across the CEMEA CS organization\nDevelop and deliver executivelevel presentations and regional communications for internal and external partners\nSupport annual planning cycles and coordinate internal resources to ensure flawless project and initiative execution\nKey Competencies\nFocused on delivery of results through effective planning and solid organizational skills including attention to detail and multi-tasking skills\nExcellent collaboration skills able to influence without authority and work effectively in a matrix organization\nWell-developed interpersonal skills strong verbal and written communication skills with ability to clearly communicate compelling messages to key stakeholders\nHigh self-motivation and ability to work under minimal supervision. Able to proactively identify areas of improvement and develop plans to address\nThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.\n\nQualifications: \nBachelors Degree with extensive experience in business analysis strategic planning program / project management and data analysis Advanced Degree preferred\n7 years of relevant experience (or 5 years with an Advanced Degree) in software financial services information services or consulting. International experience and exposure to matrixed organizations preferable\nStrong analytical and problem solving skills with hands on experience using data analytics tools such as Power BI Tableau MicroStrategy or open source platforms.\nHigh proficiency in MS Office applications including Excel PowerPoint Word Outlook Visio SharePoint and Power Automate\nDemonstrated ability to lead complex cross functional projects across global or matrixed organizations\nExcellent verbal written presentation and interpersonal communication skills with proven ability to influence stakeholders at all levels\nStrong organizational time management and prioritization skills with a track record of delivering under tight deadlines and managing competing priorities\n\nAdditional Information: \nVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.\n\nRemote Work: \nNo\n\nEmployment Type: \nFull-time","description_format":"text","description_chars":4218,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-29T05:28:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":33,"reasons":["seen:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/visa-business-operations-and-strategy-manager-client-services","json_url":"https://alion.io/job/visa-business-operations-and-strategy-manager-client-services.json","meta":{"generated_at":"2026-11-04T18:16:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28106,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":83},"rest":"https://alion.io/mcp/rest/get_company?id=83"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisa-business-operations-and-strategy-manager-client-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisa-business-operations-and-strategy-manager-client-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisa-business-operations-and-strategy-manager-client-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visa-business-operations-and-strategy-manager-client-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisa-business-operations-and-strategy-manager-client-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3440127}},{"tool":"search_jobs","arguments":{"company":"visa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3440127},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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