{"id":3040345,"url":"https://alion.io/job/visa-client-care-consultant-technical-solutions","title":"Client Care Consultant - Technical Solutions","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":139,"ghost_share":0,"stale_share":0.59,"repost_share":0.036,"time_to_fill_p50_days":32,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":104000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1760},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-10-21T22:33:51Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T11:26:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nJob Description\nJob SummaryClient Care Consultants specialize in responding to, resolving, and supporting external or internal customer or client issues. The role involves investigating, analyzing, and solving transaction, billing, technical, and contract issues, requiring knowledge of the firm’s products and services. Consultants may use multiple contact channels with customers or clients, including phone, email, chat, and social media.\nAll roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.\nKey Responsibilities\nOperate independently to solve complex client problems and identify innovative solutions, receiving guidance only in very complicated situations.\nDeliver high-value customer service to Visa clients and staff, advocating for clients and exceeding expectations.\nHandle escalated client issues and serve as an escalation point for complex matters.\nLead and assist in department projects and initiatives, including cross-functional efforts between clients and internal teams.\nCollaborate proactively with clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.\nAdvocate for Visa clients to internal stakeholders, including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.\nCoordinate resources to achieve Visa and client goals, resolve client inquiries promptly, and maintain updated support documentation.\nBuild strong relationships with key clients and stakeholders, representing clients within Visa to prioritize enhancements.\nIdentify operational improvements to boost service quality and efficiency.\nReport project accomplishments to senior management and act as a liaison for problem management and system enhancement support.\nEducate clients on best practices and manage complex change requests, negotiating and managing expectations.\nNotify clients of critical problems or maintenance outages and stay informed about payment industry trends and Visa products.\nProvide after-hours support as needed.\nQualifications\nBasic Qualifications5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.\nExperience in handling escalated client issues and complex problem resolution.\nExperience in delivering high-value customer service and advocating for clients.\nExperience in leading or assisting department projects and cross-functional initiatives.\nExperience in collaborating with clients and internal stakeholders to identify efficiencies and required actions.\nExperience in coordinating resources and resolving client inquiries promptly.\nExperience in building relationships with key clients and stakeholders.\nExperience in identifying operational improvements and reporting project accomplishments.\nExperience in educating clients on best practices and managing complex change requests.\nExperience in staying informed about payment industry trends and Visa products.\nPreferred Qualifications\n6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.\nExperience in the financial services, payments, software, or information services industry.\nExpert-level knowledge of Visa systems including authorization and clearing systems, disputes, rules, and processing platforms.\nExperience in relationship management, strategic thinking, and problem solving to proactively identify processing efficiencies and service change needs.\nExperience in making sound business decisions, setting direction, and managing both short and long-term goals.\nExperience in performing analysis and drawing conclusions from written or computer-generated material and observed trends.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 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